Search by keyword, such as: divert, calls, chats …

Happy customers all round for Harding Green

Nick Carter, Sales Director, explains how Telephone Answering support has enhanced customer satisfaction for the prestigious agency.

When did you realise you needed support? 

“We relied on an answering machine to capture missed calls, but as a busy agency, we were struggling to find the time to listen to our voicemails. This was an inefficient way of operating and we wanted our customers to speak with a real person every time they called. Moneypenny offered exactly what we were looking for.”

What does good customer service look like?

“Good customer service means happy customers. It’s about managing their expectations so they’re never let down. To never receive complaints is the level of service we strive for.”

How has Moneypenny changed your business?

“Now, Sareena, our Moneypenny Receptionist, answers our overflow calls. She’s incredibly good at what she does – nothing’s ever too much trouble. She is able to set callers’ expectations as to when they will receive a call back so they are never disappointed, which has significantly improved our customer service.”

What are the key benefits?

“We’ve had a weight lifted off our shoulders since bringing Moneypenny on-board. Every message is detailed so we can confidently return calls knowing we’ve got all the information we need. Moneypenny is not a call centre, they’re a quality service with great people – we’re so glad we found them.”

Any advice for other businesses?

“If you’re a business owner, you have to give Moneypenny a try – it’s a no brainer!”

We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

Discover >
Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

Discover >
Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

Discover >