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Clinic 95 never have to worry about losing business

Sarah Johnson, Reception & Admin Manager, shares how their state-of-the-art dentistry clinic gets to every call with the help of Telephone Answering.

When did you realise you needed support?

“Answering calls for five surgeries was stretching our front of house team as both new and existing patients were finding it harder to speak with a receptionist. After complaints from patients and potential bookings were lost, we trialled Moneypenny.”

What does good customer service look like?

“There are so many factors that contribute to remarkable service; creating a warm and welcoming atmosphere, having a caring but professional manner, listening to the patient and understanding their needs to name a few. We’re confident that Moneypenny help us deliver this level of service.”

How has Moneypenny changed your business?

“We now outsource all of our overflow calls to Jennifer, our Moneypenny Receptionist. She emails the messages across to our in-house team to deal with quickly and efficiently. We’re now able to help our patients, who would have otherwise gone to another practice or simply hung up.”

What are the key benefits?

“Patients are always greeted by a polite and professional voice. When in meetings or unavailable, our in-house staff are assured that Moneypenny is on hand to capture every opportunity.”

Any advice for other businesses?

“The service has been attributed to business growth for Clinic 95 – we couldn’t recommend Moneypenny more.”

We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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