Search by keyword, such as: divert, calls, chats …

Acorn Blue is there for its customers, no matter when

Danica Clements, Group Marketing Manager, shares how the development specialists have all bases covered with Telephone Answering & Live Chat.

When did you realise you needed support?

“Working remotely across many development sites meant we struggled to answer calls and online enquiries as they came in. Customers were often waiting until the next day for a response. Recognising the immediate benefits of telephone and live chat support, we contacted Moneypenny.”

What does good customer service look like?

“Our customer service is at its best when we are available for our customers at all times. This is completely achievable with the help of Moneypenny. We know that no matter where we’re working our calls and live chat are being looked after, meaning our customers benefit from a consistently good customer experience.”

How has Moneypenny changed your business?

“No opportunities are ever missed. Our callers are dealt with straightaway and our online customers can chat to a real person, even if it’s out of hours, giving our website visitors reassurance their enquiry is being dealt with there and then.”

What are the key benefits?

“Thanks to Moneypenny, we offer a seamless and reliable service. Speaking to a real person has made the world of difference to our customers; whether it’s via the website or over the phone. No matter where we’re working, we know that our enquiries are being dealt with perfectly.”

Any advice for other businesses?

“You won’t regret using Moneypenny. It’s a perfect fit for our business and we wouldn’t be without them.”

We give you amazing people and technology:

Telephone
Answering

Your own Moneypenny PA to answer calls exactly as if based in your office.

Discover >
Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

Discover >
Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

Discover >
×