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Infographic: the way you answer calls impacts your customers

Every business communication is an opportunity. Take your calls for example – whether a conversation ends in a sale or is simply another chance to deliver amazing customer service, each one has real value.

We know how important it is for small businesses to seize every opportunity to increase revenue and boost their reputation. That’s why we’ve created this brand new infographic, including valuable industry stats, critical insights and expert advice on the areas that need your attention most.

Discover the surprising number of calls that businesses are missing, the busiest days and times, consumer views on voicemail (spoiler alert: they hate it) and the best performers ranked by industry.

If you want to know more about the cost of your missed calls, check out our Call Calculator – designed to maximise your sales strategy and improve customer satisfaction. Try it now!

Introducing Moneypenny

Moneypenny is the world’s leading outsourced communications provider, delivering Telephone Answering, Live Chat, Switchboard and multichannel customer services for businesses of all shapes and sizes – from sole traders right up to multinational corporations.

To find out how you will benefit from our amazing people and technology, take advantage of our FREE trial. Experience our full service for a whole week with no set-up costs, no admin charges, and absolutely no ongoing commitment. You have nothing to lose, call us on 0333 202 1005 now!

We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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