When did you realise you needed support?
“We have 3 UK offices with a connecting phone system, however calls were only being answered routinely by a small number of people based in one of our offices. Calls were going unanswered, meaning that clients who needed support, suppliers responding to our requests and potential business opportunities were being missed.”
What does good customer service look like?
“Good customer service starts with great communication. Having a key point of contact for customers to speak to whenever they need can make all the difference.”
How has Moneypenny changed your business?
“Every one of our calls are now answered by Alex, our Moneypenny Receptionist, and her small team. They’re all really approachable and care as much about our business as our own employees. Calls are either transferred through to us or a message is taken and sent immediately; not one is missed and there’s always someone available for our callers to talk to.”
What are the key benefits?
“Having our calls answered professionally every time was the key driver for us, but a huge benefit we hadn’t considered was no longer having to think about lunchtimes or holiday cover – Alex and the team are always on hand, at a lower cost than hiring in-house.”
Any advice for other businesses?
“If you’re looking to ensure every call is answered and handled skilfully, Moneypenny is your solution.”