When did you realise you needed support?
“Being based at two private hospitals meant I had no idea exactly how many calls the practice was receiving. With no direct number, callers found themselves talking to the hospital switchboards rather than the practice itself. I decided to contact Moneypenny for a consultation.”
What does good customer service look like?
“In my line of work, there is nothing more important than the patient. Anything that can be done to comfort them throughout the process, including having their calls answered quickly and efficiently, equals good customer service.”
How has Moneypenny changed your business?
“Now, all calls go straight to Joanne, my Moneypenny Receptionist. My patients always speak to a friendly and helpful person, who takes down all of their necessary details. They’ve no idea it is actually Moneypenny they are speaking with. Patients have commented on how friendly and helpful my secretary is.”
What are the key benefits?
“It’s incredible and far beyond my expectations. My patient bookings have doubled. The service really complements my practice’s values: being approachable and putting patients at ease increases the chances of them booking. I’m so impressed there’s a dedicated healthcare team at Moneypenny.”
Any advice for other businesses?
“Moneypenny is the perfect solution for me. Their people are outstanding and will work with you to find the ideal fit for your business.”