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Blackshaws give their customers the service they deserve

William Blackshaw, Managing Director describes how the family-owned dealership goes above and beyond for their customers with telephone answering.

When did you realise you needed support?

“Driven by finding ways to improve our business, we wanted to increase our service levels and make sure we captured every possible opportunity. This meant ensuring that all of our calls were answered, so we spoke to Moneypenny about its Telephone Answering Service.”

What does good customer service look like?

“Attention to detail is key. Moneypenny know our customers and recognise their needs better than we could ever have imagined. This has enabled us to present our customers with a consistently personal service.”

How has Moneypenny changed your business?

“We couldn’t believe the sheer amount of calls being missed. Suzanne, our Moneypenny Receptionist, sends over all the details we need to return calls, meaning we no longer waste time listening to voicemails and have all the information to hand.”

What are the key benefits?

“No matter what time of day it is, callers always talk to a real person. The benefits speak for themselves; having 24-hour answering means we never miss an opportunity, and our customers really appreciate the personal service they receive.”

Any advice for other businesses?

“Moneypenny is the ideal solution for any business looking to improve customer experience. It’s worked wonderfully for us.”

We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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