When did you realise you needed support?
“We have eight offices around the UK, but our support staff who answer calls are only based at four of these locations. With our mainline numbers diverting to their mobiles, they had no way of transferring calls to the right people. It also meant calls were missed if support staff were away from their desks or hadn’t taken their mobiles with them when moving about the office.”
What does good customer service look like?
“Having a friendly voice to answer every call that comes into the business – both during and outside office hours – is crucial when it comes to delivering great service. Moneypenny gives us the ability to do just that.”
How has Moneypenny changed your business?
“Our Moneypenny Receptionist, Ayesha, and her team now manage calls on our behalf at any time of the day or night. We send over information and calendar updates for them to relay to clients, and they always answer calls professionally within a matter of rings. Unwanted sales calls are dealt with accordingly, and detailed messages are taken and passed onto our team to action if we’re unavailable.”
What are the key benefits?
“Having seen an increase in calls being put through to us since using Moneypenny, it’s made us really think about how many we were missing beforehand. Ayesha and the team take away the worry of planning phone cover if support staff are on leave and ensure every call is answered whilst saving us invaluable time – enabling us to concentrate on other important aspects of the business instead.”
Any advice for other businesses?
“Both Moneypenny and another answering service were recommended to us by our telephone service provider. When comparing the two, it was clear Moneypenny was the most professional by far. And the team are fantastic, nothing is too much trouble – they’re the best in the business.”