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JMW have all of the support they need

Lee McGovern, Partner, explains how the Top 100 law firm tackled the Covid-19 pandemic head on with Telephone Answering & Live Chat from Moneypenny.

When did you realise you needed support?

“As a multidisciplined firm, we deal with most areas of law. Due to the current crisis, we were seeing a spike in demand from our corporate client base who were seeking advice on the pandemic. We were also tasked with setting our team up for remote working across our London, Liverpool and Manchester offices, so we needed to rely on trusted partners to help reduce the strain.”

What does good customer service look like?

“Good customer service means acknowledging our clients’ engagement – we need to be available whenever they need us to be.”

How has Moneypenny changed your business?

“When lockdown was first announced, we had to act quickly to work out how we would operate under the new restrictions and continue to support our clients. With Moneypenny’s 24/7 Telephone Answering and Live Chat support, we know our clients are being looked after and receiving the same consistent service as usual, and we have the time to focus on running our firm.”

What are the key benefits?

“With Moneypenny on hand around the clock, we’re confident we’ve all the provisions in place to tackle the crisis. Whether it’s a call or live chat, any communication is a potential opportunity and something we don’t want to miss out on – even more so during the current crisis. Moneypenny impresses every time and wins us more business as a result. The service just works.”

Any advice for other businesses?

“Moneypenny are head and shoulders above the rest. We’ve tried other providers and their quality of service was just not up to scratch. Give them a try – you won’t look back!”

You can find out more about our legal answering services here.

We give you amazing people and technology:

Telephone
Answering

Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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