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Exceptional client service for PKF Francis Clark

Jonny Woodward, Director of IT, tells us how the top chartered accountants relieved the pressure on their in-house team with flexible overflow call support.

When did you realise you needed support?

“Our busy reception teams needed help handling calls at peak times as they were also busy providing administration support, welcoming guests and preparing meeting rooms. We looked into a call handling solution by talking with a number of our partners. After a recommendation and trial, it was clear that Moneypenny could give our clients the positive experience and first impression we wanted for PKF Francis Clark.”

How has Moneypenny changed your business?

“Moneypenny provides overflow call handling support for our eight offices as well as a dedicated phone line for our payroll team. Moneypenny Receptionists answer payroll calls according to a brief we provided, to ensure calls are transferred quickly and the right information is captured every time.”

What are the key benefits?

“Moneypenny made our decision to outsource overflow call handling easy. Our receptionists and Account Manager are incredibly professional and friendly, and ensure calls are always answered within three rings. The flexibility of the service means they can always help, even as our needs change – we always feel very well supported. Clients receive the same level of service as when our team answer their calls – which is the ultimate compliment to Moneypenny.”

We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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