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The benefits of a Moneypenny specialist team

Discover Moneypenny specialist teams.

A fully outsourced omnichannel service delivered by us.

However your customers choose to communicate with you – by phone, email, live chat, mail or social media – Moneypenny either supports your existing team, or provides a fully outsourced facility.

Your own Moneypenny team will work exactly as if based in your office; they’re bright, capable people who you’d be happy to employ yourself. Whether handling calls, updating your Twitter feed, responding to emails, taking payments or managing requests; they answer directly to your brief, access your own systems when necessary, and delight your customers.

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Joanna Swash, Managing Director: We believe that good customer service can only be delivered by people that are engaged; that use their intuition and their knowledge about a business to look after calls properly. Our clients use their Moneypenny specialist team to look after their emails, calls, live chat and digital communication. It’s completely bespoke to that business and we’ll do whatever they need us to do.

Darren Gracie, Head of Specialist Teams: Specialist teams is a combination of digital and mobile capability and people excellence. Customer experience is a key differentiator between enterprise brands. At Moneypenny it’s all about the wow factor, it’s all about delivering an exceptional customer experience and that’s what specialist teams will do. We help to transfer their customer engagement strategy, we’ll analyse the type of behaviour and the change in customer expectation, helping them to reduce cost to serve, improve customer experience and to transform business process.

Joanna Swash, Managing Director: We’re really lucky in the local environment that we can cherry pick the very best people to come and work here at Moneypenny. What that means to our clients is that they benefit from the very best people who are engaged in a very happy working environment that come to work every day to do the best job they possibly can for their own customers.

Darren Gracie, Head of Specialist Teams: We work extremely closely, it’s a symbiotic relationship in that we know each other’s business inside out, we are in communication every single day, we visit each other’s site on a regular basis to make sure we’re on top of the changes, updates, recruitment, just to make sure we really are involved in our clients’ day to day business.

Joanna Swash, Managing Director: Our customers are benefitting from the culture that we have here, internally, in Moneypenny and that’s the true value that we can deliver for them.

We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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