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What is a virtual PA?

A virtual PA is a remote worker who manages the general administration and reception duties for a business or individual.

They may also be responsible for managing emails, organising meetings, data entry, bookkeeping, and even carrying out research on prospective clients and employees, competitor activity, products and materials.

The most common duties required of a virtual PA are telephone answering, diary management and organising hotel/travel bookings.

What will your Moneypenny virtual PA do?

Your dedicated Moneypenny PA will get to know you and your business. Based in the UK and expertly trained, they will understand the way you work and how to represent your business. They will delight your callers, and even offer VIP treatment to selected clients/customers – whatever you need.

When you’re out of the office or just too busy to answer, calls will pass seamlessly to your Moneypenny PA who, depending on your needs and availability at any given time, will transfer the caller to you wherever you are, or take a detailed message to be sent right away via text or email.

Our bespoke service offering means that, unlike other telephone answering services, we can tailor the package to you. Additional services we offer include booking meetings, transcribing answerphone messages, appointment bookings or even managing live chat on your website.

Who are we?

Moneypenny is the world’s leading outsourced communications provider, delivering Telephone Answering, Live Chat, Switchboard and multichannel customer services to companies of all sizes. A multi-award winning employer, we hire extraordinary people whose infectiously positive attitudes and world-class training make them the best in the land.

Find out if a Moneypenny PA is right for you. Experience our full service FREE for one week with no set-up costs, no admin charges and absolutely no ongoing commitment. You’ve got nothing to lose, so get started today. Call us now on 0333 202 1005.

We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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