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Evoluted's callers always reach a real person

Ash Young, Managing Director, tells us how the award-winning digital agency benefit from having the support of an extended team thanks to Moneypenny.

When did you realise you needed support?

“Previously, the first person to answer a call acted as our receptionist, but as a team of developers and marketeers, most were reluctant to pick up the phone and lost focus on their work as a result. As we continued to grow, daily call volumes would have been too much for a single receptionist, so we researched an outsourced reception solution instead.”

What does good customer service look like?

“Great customer service should be effortless – our clients want a seamless service and that’s what we give them.”

How has Moneypenny changed your business?

“Now, Moneypenny is the voice of Evoluted. Our Moneypenny Receptionist, Colette, and her small team are brilliant – they handle all new enquiries, meaning they’re the first impression a prospect gets when they call. Although existing clients are provided with our direct dials, Moneypenny is always in the background should a team member not answer, so no one is ever greeted by voicemail or an engaged tone.”

What are the key benefits?

“Moneypenny has changed the way our agency operates for the better. Our in-house team are no longer distracted by a ringing phone and are able to get on with their own jobs. For a fraction of the cost of a receptionist, we’ve gained a whole team. Every call is answered and dealt with brilliantly, and our clients think they work in the office with us!”

Any advice for other businesses?

“Initially, a few of our team members were sceptical when we were making the switch to Moneypenny, but now it’s clear to everyone that it was definitely the right decision. If you’re thinking of using Moneypenny, do it – I would recommend the service to anyone.”

We give you amazing people and technology:


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