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An extended team for Stuarts Residential

Stuart Nash, Managing Director, tells us how the property management experts capture every call with the support of Telephone Answering.

When did you realise you needed support?

“After a sudden increase in call volumes, we found ourselves missing calls from existing and prospective clients. Despite wanting to maintain a high level of customer service, we simply weren’t in a position to employ another member of staff to achieve this. Moneypenny offered the perfect solution to our problem.”

What does good customer service look like?

“Nothing is ever too much hassle when it comes to our clients. It’s important to take a real interest in the individual needs of our landlords and tenants in order to provide them with the best possible service. Throughout the process of coming on-board with Moneypenny, it was clear that they adopt this same approach.”

How has Moneypenny changed your business?

“With Moneypenny acting as our safety net, we never miss a call. Whenever we’re unavailable, our calls are directed to Erin, our Moneypenny Receptionist, and her supporting team. We have full confidence that every client is dealt with promptly, efficiently, and above all, in a friendly manner.”

What are the key benefits?

“We see Moneypenny as an extension of our team, in fact, clients can never tell when they’re speaking to them or us – a true testament to how well they know our business. Taking the time to understand us and how we work shows Moneypenny’s dedication to providing outstanding customer service.”

Any advice for other businesses?

“Moneypenny’s dedicated property team is an asset to anyone within the industry, we’d highly recommend them to any business. We simply can’t fault them.”

We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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