When did you realise you needed support?
“With two city centre sites, our reception team were under immense pressure. Managing calls and greeting visitors for both offices posed an ongoing obstacle which was far from ideal. Undoubtedly, calls were missed and visitors were left waiting. Change was long overdue and entirely essential, so we decided to trial Moneypenny.”
What does good customer service look like?
“We’re fully committed to client experience. It’s often easy to believe that your first interaction with a client is the most significant. And although that first impression is key, exceptional service is imperative throughout their journey with us and at every touchpoint.”
How has Moneypenny changed your business?
“We now outsource all calls to Wendi, our dedicated Moneypenny Receptionist. She really knows our business and clients think of her as part of our team. Moneypenny’s online portal has proved so useful; highlighting our peak call times, as well as the surprising amount of calls which were going unanswered.”
What are the key benefits?
“No longer distracted by calls, our in-house reception team now have the time to give visitors the attention they deserve and our partners are confident no opportunities are being missed. The positive impact of outsourcing calls really is felt across the company. Particularly as a Lexcel member, service levels are paramount.”
Any advice for other businesses?
“The team at Moneypenny are so professional and truly understand impeccable customer service, so we know our clients are in safe hands. If you’re looking for a telephone answering service, there’s none better than Moneypenny.”