When did you realise you needed support?
“We have a large letting team so they have the capacity to answer their own phones. Our sales team, however, is relatively small. We keep our letting and sales departments separate so they couldn’t rely on one another for call handling support. This is when we found Moneypenny.”
What does good customer service look like?
“Bad service will lose us customers, so it has to be taken seriously. That’s why in everything we do, we aim to be as efficient and friendly as possible. We know that if we provide good service our customers will stick with us, and that’s what it’s all about.”
How has Moneypenny changed your business?
“Now, whenever our sales team can’t cope with incoming calls, Moneypenny takes the strain. We’ve even been able to extend our virtual opening hours as we’ve opted for their evening and weekend cover. Every message we receive is accurate and detailed, meaning our sales team can return the call with confidence.”
What are the key benefits?
“With Moneypenny’s support, we never miss a call. This means that not only have we relieved the pressure for our sales team during the week, but we’re also capturing extra business we would have otherwise missed out of hours.”
Any advice for other businesses?
“We’re very happy with Moneypenny’s service – their quality is unrivalled.”