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How much are missed calls costing your law firm?

1 in 10 calls to a firm is a brand new enquiry.

Could your firm be missing out on new clients? 1 in 3 calls to UK businesses go unanswered – and this could be having more of an impact than you might first think.  

Most clients’ first connection with a firm is a phone call. This is where they’ll make a judgment of your firm and hopefully move business along with you. But what if their call isn’t answered? They’re left hanging and will usually try the next law firm – your competitor.

It occurs more frequently than you think

A third of all calls to businesses aren’t answered at all. Either their receptionists are too busy or other staff aren’t picking up the slack. We know that 1 in 10 calls to a law firm is from someone making a brand new enquiry. Remember – a third of these calls could be going unanswered. That’s business you’re missing out on.

At Moneypenny, we’re on a mission to close the ‘telephone answering gap’.

What do your missed calls say about you?

Over and above missed business, continually missing calls could also mean a tarnished reputation. Unanswered calls leave clients feeling unimportant, disgruntled and turning to your competitors – all the while voicing their negative experience with your firm.

With Moneypenny, we guarantee an excellent first impression and are delighted with the service we offer our clients.

– Neil Lloyd, Sales Director, FBC Manby Bowdler

How much does a missed call cost?

To help solicitors understand the direct cost of missed calls to their firm, and the transformational impact improving call handling will have on their business – we’ve launched our Telephone Answering Calculator.

Simply input a few details and we’ll demonstrate how much potential revenue you could be losing out on.

How can Moneypenny help?

At Moneypenny, we answer two million calls and live chats each year on behalf of over 950 law firms including 65 of the Top 200 – either on a fully outsourced or overflow basis.  Combining market-leading technology with dedicated professionals that work as part of your team, Moneypenny ensures no call goes unanswered and that each caller receives exceptional service – every time.

To find out more about how your firm will benefit from our amazing people and technology, try our FREE trial. Experience our full service for one week with no set-up fees, no admin charges and absolutely no ongoing commitment. Contact Moneypenny today on 0333 202 1005.

We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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