An answering solution
for your calls from
£49 per month

Our brilliant team of PAs will answer your calls
and either transfer them to you or send as a message
immediately via email or text.

Get your quote

Here’s why our Call Handling Service is different

Brilliant, UK-based people you’d happily employ yourself

Bespoke call handling software so we sound exactly like you

A perfected, one-of-a-kind call handling environment

Get your Call Handling quote

Submit your details and we’ll call you right back to discuss your requirements. We have a range of call handling plans to fit your exact needs, so you can make an informed decision about using our service from day one.

Name

Company name

Telephone

No. of Employees:

0-10

11-50

51-250

250+

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Alternatively, call us on 0333 009 8333 We love to talk.

Superpower your business with our Call Handling service

Focus on what you do best and work more effectively with the market leader representing you 24/7

Gain peace of mind knowing your calls are being taken care of by people trained to the highest standard

Improve service and avoid the cost of employing another team member with our award-winning provision

How it works

Calls answered

Your calls are answered between 9am - 5pm, Monday to Friday. Calls out of hours are sent to your personalised voicemail. 24/7 answering is available from an additional £35 per month (depending on minute plan).

Information captured

Our brilliant team of PAs will greet callers in your company name and capture up to five pre-agreed data fields.

Action taken

Depending on the universal setting you’ve chosen, we either transfer all calls, or take messages (with a default reason why you’re unavailable) and send them immediately via email or text. If transfer fails, a message will be taken and sent through to you.

Find out more

Our clients say it best

Call Handling FAQs

: Call Handling is the ideal solution for businesses trying out a service like Moneypenny's for the first time, as it's a great way to experience the benefits of quality answering and allows you to understand your unique requirements in more detail. Additionally, it's a great option for businesses who aren't looking for call support with all the bells and whistles, and just want great people to look after their calls.
: You have two options which you can decide on when you get started. You can either automatically switch to voicemail or have us continue to answer your calls and be charged on a per minute basis.
: With Moneypenny's Telephone Answering Service, you are given a dedicated Moneypenny PA, someone who gets to know you, your business and how you like to work. The service is more personalised, giving you the option to create different statuses at an employee level, along with a host of additional features, including Appointment Booking and CRM integration. With our Call Handling, your calls are answered by a team of Moneypenny PAs, with all calls either transferred or messages taken (you choose which one is your universal setting).
: We can capture up to five data fields from your callers, which we'll agree with you during set-up.
: We'll answer calls for you Monday - Friday between 9am - 5pm. Outside of these hours, you can choose to add on 24/7 answering from an additional £35 per month. Alternatively, your calls will be sent to your personalised voicemail.
: All of our smaller Call Handling plans (inclusive of 150 minutes and below) have a minimum contract length of three months. Thereafter, we require one month's notice to close your account from the date of your next invoice. For our larger schemes, we require either a six or twelve-month commitment (depending on the volume of inclusive minutes) with three months' notice to terminate your account.