VIRTUAL RECEPTIONIST SERVICE

Your calls are precious. That's why we give you a real person.

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Someone you know and trust to look after calls exactly as if based in your office.

Ceri, Moneypenny Receptionist.

Try us free

Your own virtual receptionist for a fraction of the cost

We take the time to understand your business and your needs. Working from our UK head office, your Moneypenny Receptionist is a real person who acts as an extension of your in-house team, capturing your unanswered calls and relaying key information back to you immediately.

Answer all calls

Never miss a business opportunity again
Save money

Make significant savings vs. hiring a receptionist
Be available 24/7

Your UK-based hand-picked receptionist is always there for you
Free up time

Focus on what you do best
UK's #1

Thousands of businesses trust us to keep their customers happy

Here's how it works

Meet your Moneypenny Receptionist

We take the time to select the right receptionist for your business. The Welcome Call is your opportunity to brief us on your brand, and how you would like your calls to be answered.

Divert your calls

You control which calls we answer - choose to send only unanswered, engaged or all calls to us. You can change this at any time.

Impress your callers

With your diary to hand, calls are answered in your company name and transferred to you. If you're unavailable, messages are sent immediately by text or email.

Keep in touch

Update your receptionist on the move with the Moneypenny app.

Get your quote

Request a callback now to get your own unique quote. We’ll base it on the times you need us to answer calls. We don’t do long-term contracts or hidden fees; simply provide us with a few contact details and we’ll call you right away.

Why Moneypenny?

The very best, dedicated receptionists

Your calls are precious. You want peace of mind, knowing who will be greeting your customers and representing your business. That’s why we focus on creating a real relationship between you and your receptionist. They get to know you, your business and how you like to work. We only employ the very best people with the right attitude. Our training programme is rigorous and leaves only the best candidates standing.

The original disruptor, still disrupting

Back in 2000, frustrated with answering services used by their own businesses, our co-founders created a telephone answering service that was more than just a transactional service. Fast forward 20 years and it’s this focus on a trusted relationship between you and your receptionist that remains at our core today. We’re confident you’d happily employ any one of our receptionists yourself.

Clever features to wow your callers

Your receptionist answers calls with the help of RITA, our call-handling software. Built by us and unique in our industry, years of tinkering and upgrades make her a shining example of machine learning at its very best. Her ability to recognise anyone who’s called before is one of her most inspired features. Not only does she allow your receptionist to greet callers by name, they’re also able to confirm a caller’s contact details, without them having to say a single word.

Great extras you won’t find elsewhere

As well as market-leading telephone answering provision, we also offer a whole host of other services to support your business. Professional business numbers, London coworking, mailing address, meeting rooms, credit checking, call conferencing; all of these services (delivered by us or selected partners) are either free to clients or available at exclusive rates.

FAQs

How does Moneypenny know who the call is for?

You are given a divert number that is unique to you. Any calls received on that line will make your screen pop up here at Moneypenny and the call will be answered in your company name.
Are all my calls answered by Moneypenny?

This is up to you – you control the divert facility on your telephone line via your phone’s keypad. You can choose to send all calls to us, or just the ones when your line is engaged or unanswered.
What happens if my Moneypenny Receptionist is on the phone when one of my calls comes in?

Your call is passed to one of their three teammates. Each one has all your information in front of them prior to answering the call. All Moneypenny Receptionists work in small groups of four to ensure continuity of service.
Are there any long-term contracts?

No – after the one week trial, all of our smaller schemes are a three month minimum contract. Thereafter, we require only one month’s notice to close your account from the date of your next invoice.
Does Moneypenny keep a log of my past messages?

Your Moneypenny Receptionist has a log immediately to hand. You also have, via your online portal and app, access to a real-time updated log of all calls and messages from the past three months.
What happens out of hours?

From 6.00pm until 8.30am the next morning, your calls will divert to our voicemail system, where your Moneypenny Receptionist will have recorded a personalised greeting message for you. For support outside of these hours, talk to us about our evening, weekend and 24/7 solutions.

The Moneypenny difference

App
controlled
Online
reporting
24/7
provision
20 years'
experience
FREE London
coworking

Take a FREE trial >

Your Moneypenny Receptionist at your fingertips

Download our app for free and stay in touch with your Moneypenny Receptionist – wherever your day takes you.

Save time by having your calls recorded and voicemails transcribed for easy reference.

Playback & Review

Personalise your service with unlimited Statuses to show your receptionist your availability.

Enable GPS location - set your Statuses to change automatically according to your location.

Create
& edit Statuses

Make calls on your mobile from your business number and receive in-app calls via the internet free of charge.

Make & receive calls

Message your Receptionist quickly and easily.

Send updates

Updating your Moneypenny Receptionist on the move

Download our app for free and stay in touch with your Moneypenny Receptionist – wherever your day takes you.

Playback & review

Save time by having your calls recorded and voicemails transcribed for easy reference.

Create & edit Statuses

Personalise your service with unlimited Statuses to show your receptionist your availability.

Enable GPS location - set your Statuses to change automatically according to your location.

Make & receive calls

Make calls on your mobile from your business number and receive in-app calls via the internet free of charge.

Send updates

Message your Moneypenny receptionst quickly and easily.

Updating your Moneypenny Receptionist on the move

Download our app for free and stay in touch with your Moneypenny Receptionist – wherever your day takes you.

Create & edit Statuses

Personalise your service with unlimited Statuses to show your receptionist your availability.

Enable GPS location - set your Statuses to change automatically according to your location.

Make & receive calls

Make calls on your mobile from your business number and receive in-app calls via the internet free of charge.

Send updates

Message your Moneypenny receptionist quickly and easily.

Playback & review

Save time by having your calls recorded and voicemails transcribed for easy reference.

Free coworking included

Access our state-of-the-art central London coworking space completely FREE. With modern and high-spec meeting rooms also available, as well as the option to promote the location as your own mailing address, it’s the ideal home for you and your business.

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Fair usage policy of 20 free days per month, per company, applies.