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VIRTUAL RECEPTIONIST SERVICE

Your Moneypenny PA looks after your calls exactly as if based in your office

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Perfect for homeworking Let your team work remotely knowing calls are covered.

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Ceri, Moneypenny Receptionist.

Your own virtual receptionist for a fraction of the cost

We take the time to understand your business and your needs. Working from our UK head office, your Moneypenny Receptionist is a real person who acts as an extension of your in-house team, capturing your unanswered calls and relaying key information back to you immediately.

Here's how it works

Meet your Moneypenny Receptionist

We take the time to select the right receptionist for your business. The Welcome Call is your opportunity to brief us on your brand, and how you would like your calls to be answered.

Divert your calls

You control which calls we answer - choose to send only unanswered, engaged or all calls to us. You can change this at any time.

Impress your callers

With your diary to hand, calls are answered in your company name and transferred to you. If you're unavailable, messages are sent immediately by text or email.


Keep in touch

Update your receptionist on the move with the Moneypenny app.

Get your quote

Request a callback now to get your own unique quote. We'll base it on the times you need us to answer calls. We don't do long-term contracts or hidden fees; simply provide us with a few contact details and we'll call you right away.

How will we use your data? Read our Privacy Policy, or opt-out of ongoing communications from us.

Alternatively, call us on 0333 202 1005. We like to talk.

Why Moneypenny?

The very best, dedicated PAs

Your calls are precious. You want peace of mind, knowing who will be greeting your customers and representing your business. That's why we focus on creating a real relationship between you and your PA. They get to know you, your business and how you like to work. We only employ the very best people with the right attitude. Our training programme is rigorous and leaves only the best candidates standing.

The original disruptor, still disrupting

Back in 2000, frustrated with answering services used by their own businesses, our co-founders created a virtual receptionist service that was more than just a transactional service. Fast forward 20 years and it's this focus on a trusted relationship between you and your PA that remains at our core today. We're confident you'd happily employ any one of our PAs yourself.

Clever features to wow your callers

Your PA answers calls with the help of RITA, our call-handling software. Built by us and unique in our industry, years of tinkering and upgrades make her a shining example of machine learning at its very best. Her ability to recognise anyone who's called before is one of her most inspired features. Not only does she allow your PA to greet callers by name, they're also able to confirm a caller's contact details, without them having to say a single word.

Great extras you won't find elsewhere

As well as market-leading virtual receptionist service, we also offer a whole host of other services to support your business. Professional business numbers, mailing address, credit checking, call conferencing; all of these services (delivered by us or selected partners) are either free to clients or available at exclusive rates.

FAQs

  • Where is my Moneypenny PA based given the current social restrictions in place?

    For the time being, our team has transitioned to 100% homeworking. Whilst this isn't affecting our service or team camaraderie in any way, we're all very much looking forward to the day we can return to the office and catch up with one another in person!

  • How will my Moneypenny PA deal with members of my team working remotely?

    This isn't a problem whatsoever - your PA will have a diary with all your colleagues' names and numbers to hand. Call handling instructions can be tailored differently for each employee; whether that's transferring calls to landlines or mobiles, or sending messages immediately via email or SMS.

  • How does Moneypenny know who the call is for?

    You are given a divert number that is unique to you. Any calls received on that line will pop up on your Moneypenny PA's screen and the call will be answered by them in your company name.

  • Are all my calls answered by Moneypenny?

    This is up to you - you control the divert facility on your telephone line via your phone's keypad. You can choose to send all calls to us, or just the ones when your line is engaged or unanswered.

  • What happens if my Moneypenny PA is on the phone when one of my calls comes in?

    Your call is passed to one of their three remote working teammates. Each one has all your information in front of them prior to answering the call. All Moneypenny PAs work in small groups of four to ensure continuity of service.

  • Are there any long-term contracts?

    No - after the one week trial, all of our smaller Telephone Answering schemes are a three month minimum contract. Thereafter, we require only one month's notice to close your account from the date of your next invoice.

  • Does Moneypenny keep a log of my past messages?

    Your Moneypenny PA has a log immediately to hand. You also have, via your online portal and app, access to a real-time updated log of all calls and messages from the past three months.

  • What happens out of hours?

    From 6.00pm until 8.30am the next morning, your calls will divert to our voicemail system, where your Moneypenny PA will have recorded a personalised greeting message for you. For support outside of these hours, talk to us about our evening, weekend and 24/7 solutions.

  • Does Moneypenny provide 24-hour telephone answering?

    Yes. Your Moneypenny PA can be on hand to answer your calls 24/7. Our standard hours of service are 8.30am until 6.00pm, however for support outside of these hours, talk to us about our evening, weekend and 24/7 solutions. Our 24-hour answering service ensures that your customers will always be able to get in touch with a real person representing your business, whether it's a Sunday, 4.00am or on Christmas Day.

  • Can you book appointments on my behalf?

    If customers can schedule meetings, appointments or reservations with you using online platforms such as Calendly or OpenTable, and there's no payment taking required, we're more than happy to do exactly the same on behalf of your callers.

The Moneypenny difference

  • App
    controlled
  • Online
    reporting
  • 24/7
    provision
  • 20 years'
    experience
  • FREE London
    coworking
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Your Moneypenny Receptionist at your fingertips

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Download our app for free and stay in touch with your Moneypenny Receptionist – wherever your day takes you.
Calls & Messages
Save time by having your calls recorded and voicemails transcribed for easy reference.
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Playback & Review
Playback & Review
Personalise your service with unlimited Statuses to show your receptionist your availability.

Enable GPS location - set your Statuses to change automatically according to your location.
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Create
& edit Statuses
Status GPS
Make calls on your mobile from your business number and receive in-app calls via the internet free of charge.
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Make & receive calls
Map
Message your Receptionist quickly and easily.
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Send updates
Updates

Updating your Moneypenny Receptionist on the move

Download our app for free and stay in touch with your Moneypenny Receptionist – wherever your day takes you.

Playback & review

Save time by having your calls recorded and voicemails transcribed for easy reference.

Phone Screen
Home Screen
Calls Screen
Status Screen
Map Screen
Updates Screen

Create & edit Statuses

Personalise your service with unlimited Statuses to show your receptionist your availability.

Enable GPS location - set your Statuses to change automatically according to your location.

Make & receive calls

Make calls on your mobile from your business number and receive in-app calls via the internet free of charge.

Send updates

Message your Moneypenny receptionst quickly and easily.

Home Screen

Updating your Moneypenny Receptionist on the move

Download our app for free and stay in touch with your Moneypenny Receptionist – wherever your day takes you.

Status Screen

Create & edit Statuses

Personalise your service with unlimited Statuses to show your receptionist your availability.

Enable GPS location - set your Statuses to change automatically according to your location.

Map Screen

Make & receive calls

Make calls on your mobile from your business number and receive in-app calls via the internet free of charge.

Update Screen

Send updates

Message your Moneypenny receptionist quickly and easily.

Calls Screen

Playback & review

Save time by having your calls recorded and voicemails transcribed for easy reference.

App Store Google Play Store
Moneypenny is fully operational and ready to support you

Most people have spoken to Moneypenny. Few realise it. Established in 2000, we're not simply the market leader. We are the biggest and fastest growing company of our type, handling 15m calls and chats annually on behalf of 13,000 businesses who rely on our people and technology-based solutions to manage their customer interactions. We are their trusted partner, on hand and ready to support them in times of crisis.

The Sunday Times 100 Best Companies to work for 2019 Cyber Essentials Plus Trustpilot rating

We're open for business

Our team has now transitioned to 100% homeworking in order to deliver continuous support for your calls and live chat.

Cloud
technology

Is allowing our entire team to look after your customer interactions remotely - and remain in contact with anyone in your team who may be working remotely as well.

Secure & encrypted network

We have all the necessary technical capabilities in place to ensure your data remains safe whilst our team look after calls & chats off-site.

What our clients say

Digital agency
Elephant Digital
Phil Birss, Elephant Digital

Moneypenny represents us perfectly. We've definitely won more business.

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Veterinary consultancy
Vet Dynamics
Vicky Robinson, Vet Dynamics

Moneypenny transforms the way practices deal with their calls.

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Craft distillery
Foragers Gin
Chris Marshall, Forager's Gin

I would recommend Moneypenny without any hesitation.

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Estate agent
Streets Ahead
Gary O'Hare, Streets Ahead Estate Agents

Moneypenny has added huge value to our business.

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Estate agent
Jennie Wood
Jennie Wood, Jennie Wood Properties

Working from home is a pleasure, thanks to Moneypenny.

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Workplace consultancy
Leesman
Tim Oldman, Leesman Index

The Moneypenny app is superb. I can update my Receptionist on the go.

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Start your free trial

With no charges and instant set-up, you could be briefing your Moneypenny PA today. Call 0333 202 1005.

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  5. How will we use your data? Read our Privacy Policy, or opt-out of on-going communications from us.

  • Solutions for small & large businesses

  • 24/7 provision available

  • Tech-enabled for remote working

  • Comprehensive escalation procedures

  • 20 years' experience

Best people

Rated Excellent