Virtual Receptionist Service | Moneypenny

Virtual Receptionist Service

Virtual answering delivered by someone you know and trust

We don’t just provide brilliant people to work exactly as if based in your business, we also answer calls as confidently and knowledgeably as you, with the help of our proprietary technology. This unique combination means we’re the only provider who can truly say we are a seamless extension of you and your team.

Brilliant people

Brilliant, UK-based people you’d happily employ yourself

Bespoke software

Bespoke call handling software so we sound exactly like you


A perfected, one-of-a-kind call answering environment

Get your Virtual Receptionist Service quote and have 7 days free

Understanding the true value of your calls will allow you to make an informed decision about using our service. This is exactly why we offer a free trial, so you can experience the benefits of our Virtual Receptionist Service first-hand.

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Amazing people with a positive approach

  • Hand-picked to work for us
  • Trained to a gold standard
  • Selected especially for your business

Our thoroughly trained PAs sit in collaborative groups of five, meaning that there’s always someone that knows your business available to deliver exceptional service if your PA is unavailable.

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Just some of our fantastic PAs

Anyone can answer the phone. The way we handle your calls is unlike any other provider.

How we know the call is for you

Your PA has everything they need to answer calls exactly as if based in your business, because your company information presents automatically when a call comes through, allowing them to be just as knowledgeable as any member of your in-house team.

We can tell if they’ve called before

If you have VIPs that call regularly, or pesky cold calls that you would rather let ring out, just tell us. Our technology is able to identify their name (so we don’t need to ask again), who they previously called for and why, meaning your PA can handle every call to your exact requirements.

We're able to have a free-flowing conversation

We never limit our conversations to a script, it’s just not how we do things. We prefer to have a free-flowing conversation with callers, which we can do by having all of the information you think we need to know at the ready; from addresses and directions, to product information and more.

We know your team's real-time availability

Unlike other phone answering providers who can only support a limited number of basic diaries, e.g. new enquiry line, you can make changes to your availability at any time via our portal or even automatically by changing your Microsoft Teams status. We can even adjust call transfer and message preferences for all of your team members.

We carry out the necessary steps to complete the call

Our clever technology, including world-first integration with Microsoft Teams, means your PA can transfer calls to you wherever you’re working; whether you’re in the office or at home. We can even send pre-qualified enquiries straight into your CRM and book appointments straight into your calendar. Whenever you’re available, they’ll send a message by email or text, the choice is yours.

Impressed with our Virtual Receptionist Service yet? Listen to us in action:

Red carpet treatment for a new opportunity
Greeting a repeat caller
Filtering out an unsolicited cold caller

Real caller conversations with names & information anonymised for data protection purposes

Your go-to software integrated with our Virtual Receptionist Service

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An office dedicated to delighting callers

Over the past 20 years, we’ve created the perfect environment for answering calls - from how our desks are designed to the materials we use, everything centres around callers and giving them the best possible experience, without any noise in the background. For our people, it’s a stunning place to call home.

  • Sound absorbent materials throughout
  • The best Jabra headsets & tech equipment
  • Collaborative honeycomb desk layouts
  • Natural light levels across every floor
  • Lots of human touches including a gym & pub
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Our team have voted us as the very best
Keen to reimagine how phone answering services were delivered, Moneypenny’s brother and sister co-founders were determined to provide businesses with amazing people who love what they do because they’re rewarded, treated well, and are always trusted to use their initiative. We think we’ve got the balance right:
Great place to work
WOTY - Gold Award


Start your trial now and see pricing

Next steps:

  • Request pricing
  • Try us FREE for a week
  • Make an informed decision
  • Keep your Moneypenny PA

You could be briefing your Moneypenny PA today.

Call 0333 009 8325.

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