We don’t just provide brilliant people to work exactly as if based in your business, we also answer calls as confidently and knowledgeably as you, with the help of our proprietary technology. This unique combination means we’re the only provider who can truly say we are a seamless extension of you and your team.
Brilliant, UK-based people you’d happily employ yourself
Bespoke call handling software so we sound exactly like you
A perfected, one-of-a-kind call answering environment
Our thoroughly trained PAs sit in collaborative groups of five, meaning that there’s always someone that knows your business available to deliver exceptional service if your PA is unavailable.
Your PA has everything they need to answer calls exactly as if based in your business, because your company information presents automatically when a call comes through, allowing them to be just as knowledgeable as any member of your in-house team.
If you have VIPs that call regularly, or pesky cold calls that you would rather let ring out, just tell us. Our technology is able to identify their name (so we don’t need to ask again), who they previously called for and why, meaning your PA can handle every call to your exact requirements.
We never limit our conversations to a script, it’s just not how we do things. We prefer to have a free-flowing conversation with callers, which we can do by having all of the information you think we need to know at the ready; from addresses and directions, to product information and more.
Unlike other phone answering providers who can only support a limited number of basic diaries, e.g. new enquiry line, you can make changes to your availability at any time via our portal or even automatically by changing your Microsoft Teams status. We can even adjust call transfer and message preferences for all of your team members.
Our clever technology, including world-first integration with Microsoft Teams, means your PA can transfer calls to you wherever you’re working; whether you’re in the office or at home. We can even send pre-qualified enquiries straight into your CRM and book appointments straight into your calendar. Whenever you’re available, they’ll send a message by email or text, the choice is yours.
Real caller conversations with names & information anonymised for data protection purposes
Over the past 20 years, we’ve created the perfect environment for answering calls - from how our desks are designed to the materials we use, everything centres around callers and giving them the best possible experience, without any noise in the background. For our people, it’s a stunning place to call home.
Next steps:
You could be briefing your Moneypenny PA today.
Call 0333 009 8325.
