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Virtual Receptionist Service

Your calls are precious. That's why we give you your own Moneypenny PA

By truly reflecting how you want to speak to callers, your dedicated Moneypenny PA will quickly become a seamless extension of your business - giving you the gift of time and your customers the attention they deserve.

Get your quote

A Best Company to Work For

Rated excellent

Capture every opportunity in the most cost-effective way possible

Having a dedicated, UK-based Moneypenny PA means you're only ever paying for the ideal amount of support to make sure every caller feels welcome.

A trusted
partnership

We make a point of matching you with the right PA based on personality and skill set - so they complement the way you like to work.

Complete
control

Send calls to your PA whenever you need support: all the time or just when your phone is engaged or unanswered - you choose.

Seamless
support

Answering in your company name, your PA either transfers the caller to you, or diligently takes a message and sends it immediately.

100%
visibility

Wherever you're working, our app & portal allow you to update your availability and view past calls & messages at the touch of a button.

Take us up on our free trial

Your business is unique so we'll want to be sure we understand what makes it tick before recommending a solution. Knowing what you value, the complexity of your needs and exactly when you need us to look after calls, will allow us to tailor the perfect service based on either per call or per minute billing - the choice is yours.

Your free-week trial of our full service includes an opportunity to brief your Moneypenny PA on your exact requirements during a Welcome Call, so you both start off on the right foot. It really is the quickest and easiest way to experience our service first-hand with zero outlay. Choose to stay on with us and our most popular dedicated PA scheme works out at less than £5 per day.

Get your quote today and have 7 days free

Join the 21,000 businesses already on board

Request a callback now to get a tailored quote, simply provide us with a few details and we'll call you right away.

Name

Company name

Telephone

No. of Employees:

0-10 11-50 51-250 250+

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Alternatively, call us on 0333 202 1005 We love to talk

How Moneypenny's Virtual Receptionist Service works

Meet your Moneypenny PA

We take the time to select the right PA for your business. The Welcome Call is your opportunity to brief us on your business, and how you would like your calls to be answered.

Divert your calls

You control and are able to make changes to whichever calls we answer at any time – choose to send only unanswered, engaged or all calls to us. We can have you set up and ready to go within 24 hours.

Impress your callers

Depending on who the call is for (you or a colleague) it is either transferred through or sent as a message immediately by text or email.

The home of passionate & can-do people

We all know that, at the end of the day, businesses are collections of people with their own ambitions and quirks (note the treehouse projecting our own playful spirit across ‘The Middle' here at Moneypenny!). We made the decision very early in our journey to only employ people who put heart and warmth into everything they do. The result is a team of PAs, who we trust to bring a smile to every conversation and consider individual needs with care. We believe what we offer really helps businesses work better. When you lend your PA the keys to your business, we'll treat it like our own. We won't let you down. We will make you shine.

Moneypenny's UK head office: the place all of our PAs call home.

Clever tech that gives you a professional edge

Moneypenny is a people business first and foremost, so we'll only ever implement technology when it's guaranteed to improve either your caller's experience, or service usability for you. RITA, our self-built customer management platform, ensures your PA has the kind of information callers are always asking for, instantly to hand. Right now, we're working with global brands like Microsoft and Google so you have access to the very latest enterprise technology, competitively priced to help you exceed customers' expectations whilst improving productivity for you.

Caller
recognition

Gives your PA the opportunity to impress by repeating details already logged

VIP
treatment

Alerts your PA so they can look after them differently if you prefer

Sales call
blocking

Means we can keep unwanted callers away from you permanently

Diary
availability

Always at your PA's fingertips for a seamless caller experience

Free update & reporting tools available as standard

Moneypenny app

Allows you to keep in touch with your PA on the go and lots more.

Online portal

Call history, stats, editable company details and invoices all in one place.

Diary integration

Link leading platforms with ours so we know when you're available in real-time.

What our clients say

We're delivering the service we always wanted to.

Moneypenny's flexible support suits our ever-changing needs.

We wouldn't be where we are today without Moneypenny.

We've recommended Moneypenny to other practices – we're so impressed.

Moneypenny's perfect service stands out from the rest.

FAQs

: For the time being, some of our team members are still homeworking. While this isn't affecting our service or team camaraderie in any way, we're all very much looking forward to the day we can return to the office and catch up with one another in person!
: This isn't a problem whatsoever - your Moneypenny PA will have a diary with all your colleagues' names and numbers to hand. Call handling instructions can be tailored differently for each employee; whether that's transferring calls to landlines or mobiles, or sending messages immediately via email or SMS.
: You are given a divert number that is unique to you. Any calls received on that line will make your screen pop up here at Moneypenny and the call will be answered in your company name.
: This is up to you - you control the divert facility on your telephone line via your phone's keypad. You can choose to send all calls to us, or just the ones when your line is engaged or unanswered.
: Your call is passed to one of their three teammates. Each one has all your information in front of them prior to answering the call. All Moneypenny PAs work in small groups of four to ensure continuity of service.
: All of our smaller Telephone Answering schemes have a minimum contract length of three months. Thereafter, we require one month's notice to close your account from the date of your next invoice.
: Your Moneypenny PA has a log immediately to hand. You also have, via your online portal and app, access to a real-time updated log of all calls and messages from the past three months.
: From 6.00pm until 8.30am the next morning, your calls will divert to our voicemail system, where your Moneypenny PA will have recorded a personalised greeting message for you. For support outside of these hours, talk to us about our evening, weekend and 24/7 solutions.

Get your virtual receptionist service quote today and have 7 days free

You could be briefing your Moneypenny PA today. Call 0333 009 8345.