Care Answering Service
The way leading care organisations are delivering their resident experience
Hundreds of care organisations use us because of our wealth of knowledge and understanding of the care sector. Our 50-strong team of dedicated health & care receptionists provide seamless support when you need it most.
Trusted by hundreds of care providers like yours
The very best people to support your callers and website visitors
Rely on professional, UK-based receptionists from our specialist healthcare team
All familiar with industry terminology and experienced in handling sensitive enquiries
Capture every new bed or home care enquiry
No more missed opportunities, and an improved patient journey
Be available around the clock
Supporting you 24/7, including out of hours, over weekends and bank holidays
Grow your care organisation with scalable support
Helping you remain agile and manage costs with flexible support as and when you need it
Relieve the pressure on your care team
Working without distraction allows them to focus on providing exceptional service
Telephone Answering
Ready and waiting to answer your calls, professional, knowledgeable and empathetic Moneypenny Receptionists. The frontline for hundreds of private hospitals, clinics and practices just like yours, and based within our specialist team, they know the care sectors inside out and understand the value in every call. Briefed by you, they’ll get to know how you and your team like to work, answering calls exactly as if based at your premises and impressing your patients with every interaction.
Maximise every
opportunity
Capture every enquiry by always being available
Stay
agile
Operate a seamless and efficient business whilst keeping overheads to an absolute minimum
Look more
professional
Smarten up your front of house and ensure outstanding service delivery
Live Chat - real people
Our one-stop Live Chat solution is designed specifically for the needs of busy care homes like yours. We combine gold standard software with the support of real people to help you maximise every penny you spend on your marketing budget and ensure your campaigns are working as hard as possible. Simple to set up and easy to manage, handle as many or as few chats as you can, and trust us to take care of the rest.
Get ahead of
competitors
35% of chats resulting in a new enquiry
Maximise occupancy
Proven to generate 6x more engagement with website visitors
Satisfy your
audience
Customers are increasingly expecting chat to be available on your website
AI Receptionist
Where real people roll out the red carpet, our AI Receptionist is the ideal solution for more routine calls that don\'t always require the human touch. Perfect for fulfilling tasks like Lead Qualification, Appointment Scheduling, FAQ Handling, Call Routing, Data Collection and Dispatching, instantly and accurately. With optional escalation to your people or ours built in, our AI Receptionist combines efficiency with exceptional value.
Get your quote from the UK’s #1 provider today
Next steps:
- The very best people & AI technology
- Thousands of businesses on board
- Unmatched sector expertise
- Award-winning culture
The role of AI across our business
Increasingly, our human-sounding AI Receptionist makes light work of everyday calls, freeing our people to use their expertise and judgment on the more complex. Behind the scenes, powerful proprietary AI tools like KnowledgeBase and MessageMaker are superpowering conversations by surfacing key information faster and creating accurate summaries in real time. Whether you’re a start-up, a growing business, or a global brand, this blend of brilliant people and smart AI delivers exceptional, on-brand experiences at every moment.
AI Receptionist
Delivers consistent, emotionally intelligent responses at scale
KnowledgeBase
Surfaces key information instantly making every call faster and smoother
MessageMaker
Auto-drafts full and accurate summaries ready to be shared instantly
Real People + AI
Deliver seamless customer experiences for your business 24/7
How we can support you
The home of passionate & can-do people
We all know that, at the end of the day, businesses are collections of people with their own ambitions and quirks (note the treehouse projecting our own playful spirit across ‘The Middle' here at Moneypenny!). We made the decision very early in our journey to only employ people who put heart and warmth into everything they do. The result is a 50-strong healthcare team of receptionists, who we trust to bring a smile to every conversation and consider individual needs with care. We believe what we offer really helps businesses work better. When you lend your receptionist the keys to your business, we'll treat it like our own. We won't let you down. We will make you shine.
Moneypenny's UK head office: the place all of our receptionists call home.
Integrated with all your favourite care software
Whether it’s your CRM, diary management or payment platform, we can integrate with all the systems you already use. From native integrations to third-party tools like Zapier – or even direct links – we’ll make sure everything is plugged in seamlessly, so enquiries are captured, appointments are booked, and your pipeline keeps moving.
Frequently answered questions
How will Moneypenny deal with members of our team if they're working remotely?
This isn't a problem whatsoever - we'll have a diary with all your colleagues' names and numbers to hand. Call handling instructions can be tailored differently for each employee; whether that's transferring calls to landlines or mobiles, or sending messages immediately via email or SMS.
Am I tied into an ongoing contract?
How will you ensure our data is protected?
Does Moneypenny provide a 24-hour service?
How quickly can we be set up?
Can I integrate your service with other systems I use?
This isn't a problem whatsoever - we'll have a diary with all your colleagues' names and numbers to hand. Call handling instructions can be tailored differently for each employee; whether that's transferring calls to landlines or mobiles, or sending messages immediately via email or SMS.