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Customer service is at an all-time high for Vet4Life

Ian Stroud, Owner, explains how they make every call count by putting owners and their pets first with the support of Telephone Answering.

When did you realise you needed support?

“As a growing veterinary business with three busy practices, Vet4Life was receiving more calls from clients quicker than our staff were able to answer them. We were so mindful not to let customer service levels slip, so we looked for a service to help handle calls professionally and turned to Moneypenny.”

What does good customer service look like?

“Providing a ‘family’ feel to our clients in our community practices is hugely important to us. Compassion and empathy underline everything we do, and we understand that the little details are just as important as the large ones. For instance, we always return client calls so they are not left worrying about their pet.”

How has Moneypenny changed your business?

“It’s reassuring having Samantha, our Moneypenny Receptionist, answer our calls. We couldn’t imagine running our practices without their dedicated veterinary team. We’re always bowled over by how friendly everyone at Moneypenny is, whilst being extremely professional at the same time.”

What are the key benefits?

“We don’t need to worry about any calls going unanswered. Whenever our practice staff can’t answer the phone, calls are handled by Samantha. Having someone we know ready to pick up the calls we miss is fantastic.”

Any advice for other businesses?

“Using Moneypenny has taken the pressure off our practice team having to answer every client call. It’s made our practice run that little bit slicker.”

We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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