5 ways answering services help your business grow

Achieve your business goals with answering support

There is no question that a professional answering service (whether that’s telephone answering or a live chat service), will benefit your business, but can it really support your business growth strategy?

In short, yes. There’s a number of ways the live chat or telephone answering service will help you to achieve your business growth objectives, here’s our top 5:

1. The best people and technology

Outsourcing your calls and live chat will give you access to the most highly trained people and innovative technology, with none of the ongoing internal expense. You don’t have to worry about training your own staff or keeping up with technological developments, that’s the job of your outsourced provider. You will have fewer overheads and HR liabilities, with all the benefits of an in-house customer service team. You’ll also have the flexibility to call on these services only when you require them, instead of a permanent overhead.

2. More profitable communications

A telephone answering service comes with the guarantee that every call will be answered and all callers are handled with the utmost care and professionalism. This minimises lost prospects and maximises your marketing strategy. What’s more, live chat is proven to increase website conversion by nearly 50%. With so many website visitors becoming paying customers, it won’t be long before you see a truly profitable impact from engaging a live chat service.

3. Increased customer satisfaction

Today’s consumer has more choice than ever before, so if they don’t get what they need from you, they can simply search online and find your competition instead. You need to ensure customers are able to get answers to their questions quickly and speak to you at their convenience.

With outsourced calls and live chat, you will have real people talking to your customers, managing enquiries and delivering a personable and professional service whether they reach out to you over the phone or online. Happy customers become brand ambassadors, telling others about the great service you offer and helping your business grow.

4. More time to focus on growth

Answering calls or online queries can be time-consuming and distract you and your team from other business-critical tasks, but it is also a vital part of both your sales cycle and customer service strategy. Using an answering service and/or live chat service will free up time, allowing you and your team to concentrate on what you’re great at – generating more revenue and growth.

5. Availability around the clock

The key to business growth is in giving your customers exactly what they need, whenever they need it. More and more, consumers expect this availability from businesses 24 hours a day, 7 days a week. An answering service is a great way to extend your opening hours, without the cost of 24-hour staffing. You can communicate with your client base at their convenience, making you accessible at all hours, both online and over the phone – even when your physical office is closed.

Introducing Moneypenny

Moneypenny is the world’s leading outsourced communications provider, delivering Telephone Answering, Live Chat, Switchboard and multichannel customer services for businesses of all shapes and sizes – from sole traders right up to multinational corporations.

Find out how we will help your business with a FREE one-week trial. To experience our full service with no set-up costs, no admin charges and no ongoing commitment, call us now on 0333 202 1005.