Pearl Accountants: Growing your business with outsourcing

Meet Moneypenny client, Shoaib Aslam of award-winning accountancy practice, Pearl Accountants.

We discuss why the top-performing accountancies are turning to outsourcing to grow their business, and discover the benefits it can bring to you and your customers.

Why is outsourcing telephone answering important to your business? 

80% of the time a caller won’t call back. This means lost business.

What do you feel is the biggest challenge facing accountants today?

“One of the biggest issues facing accountants at the moment is client retention. A big cause for this is missing opportunities, which is often due to missing phone calls. Too often a caller is left in the hands of a voicemail, and this impersonal service can leave callers turning to your competition.”

What are the benefits of using a telephone answering service as an accountant?

“With Moneypenny, the call is always answered and your dedicated receptionist will instantly notify the relevant account manager with all the key details. This has enabled us to react a lot more quickly and has completely optimised our customer journey.

No call goes missed anymore. This has had a hugely positive impact on client retention and we’ve already noticed our number of new clients increasing as a result.”

How easy was transitioning to Moneypenny?  

We trialled a number of different telephone answering services, but Moneypenny’s stood out by miles.

What are your predictions for the future of outsourcing in accountancy?

“We’re already seeing a lot of accountants explore the outsourcing market. What I foresee in the near future is more accountants relying on outsourcing for their customer service functions – using the right people to represent them.

As a business, you can only focus on your core service areas. The top-performing accountants are the ones who value their customer service and technology, and are outsourcing telephone answering to support a quality client experience.”

What would be your one tip for someone looking to grow their accountancy business?

We’ve recommended Moneypenny to a number of people already!

Want to learn more? 

Start your free one week trial today to see how your business will benefit from our amazing people and technology. Experience our Telephone Answering and Live Chat services with no obligation to continue and no hidden fees or set-up costs. Call us on 0333 202 1005 to find out more.