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Live Chat for Auto: Overtake your competition

Short on time? Put your customers in the fast lane with the no.1 tool for customer service satisfaction; Live Chat.

Simply having a website is no longer enough. It’s thought that in the next two years, Live Chat adoption will have grown by 87%! And, with the highest rate of customer service satisfaction compared to any other channel, along with a proven web enquiry boost of almost double – there’s never been a faster way to increase your revenue.

So what can Live Chat do to help your business?

Shortcut your way to a sale

At Moneypenny, we believe a website without Live Chat, is like a showroom without a salesperson. Live Chat enables you to easily engage with your web traffic – opening up more lanes for specialist support and sales opportunities.

Whether it’s a query regarding a particular vehicle model or part, a service booking or repair – both you and your customers are able to provide detailed information that helps to more accurately pinpoint the solutions to in-depth queries. Unlike telephone calls, Live Chat enables you to attach photographs or send useful links to insightful web pages, videos and FAQs – at the click of a button.

No brakes on your customer service support

To be able to secure that all-important sale, it’s crucial to be capturing all potential sales streams. Live Chat can operate around the clock – giving potential customers more time to reach you, whether that be outside of 9-5 hours, or during work when picking up a phone isn’t always possible.

Live Chat gives you the ability to instantly address important queries or create support tickets for customers whose queries might take a little longer to resolve. Key information & data from the chat can be easily stored and returned to at a later date, allowing for a straight-forward follow-up.

Need for speed

Often customers simply don’t have the time to type an email or pick up the phone when on a mission for a car part or some quick advice.

As the fastest customer service tool (yes, even quicker than social media!), Live Chat allows you to handle up to three customer queries at any one time – as opposed to just one over the phone or on the showroom floor.  High customer satisfaction rates, ease-of-use and instantaneous answers mean you can cut down the number of emails and phone calls you receive, too!

Drive more sales

Quality customer service and quick response rates are essential to increasing conversions in your dealership. And, in such a competitive industry, being able to talk the talk outside of the showroom is now key to keeping ahead of fast-moving competitors.

Maybe you’re looking to focus more closely on securing deals on the showroom floor? Or perhaps you just need some part-time support? Outsourcing your Live Chat function allows you to flexibly take care of your customer service management; whether that be 24-hours a day, during weekends, or simply to cover a lunch break or holiday.

Introducing Moneypenny & Live Chat

Our outsourced Live chat service is the fastest way to increase website conversion, maximise marketing investment and improve online ROI. Download our free whitepaper now to find out more about this innovative technology and what it will do for your business.

You can trial our Live Chat service FREE for one week with no ongoing commitment. Use the free trial to see how many new enquiries you’ll gain, and decide if Live Chat is right for you. Join the #LiveChatRevolution, call us on 0333 202 1005 now.

We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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