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More leads generated for Minster Cleaning

Paul Stairmand, Senior Marketing Manager, shares how the nationwide commercial cleaning company have enhanced their website journey with Live Chat.

When did you realise you needed support?

“We set out with the aim of increasing the volume of new commercial cleaning enquiries generated from our website and offering an alternative method of contact other than our enquiry forms, phone and email. We also wanted current customers, employees and job seekers to be able to navigate the site easily and find the right information. As a leading outsourced communications provider, we turned to Moneypenny.”

What does good customer service look like?

“It’s important to consider the user journey when it comes to your customer service. It should be simple for people to enquire and they should be greeted by someone courteous and helpful, which is guaranteed with Moneypenny.”

How has Moneypenny changed your business?

“We now benefit from Moneypenny’s Live Chat service, with real people on hand to manage enquiries coming through the site, alongside their Chatbot provision which we use to direct browsers to the relevant pages they’re looking for. The whole team at Moneypenny are friendly, responsive, and we have been really impressed from the initial set-up of Live Chat onwards.”

What are the key benefits?

“With Live Chat on our website, we’re able to deliver an easy way for prospective customers to enquire about our services, which has resulted in a healthy increase in leads generated. We needed a supplier who would represent us in a consistently professional manner and Moneypenny’s agents do just that, all whilst capturing the contact information needed by our various branches.”

Any advice for other businesses?

“There’s no doubt Moneypenny are experts in outsourced communications. We’ve seen great results using their Live Chat service. Try it for yourself!”

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