5 reasons why estate agents choose Moneypenny for Live Chat

It’s the no.1 tool for customer satisfaction, and over a third of online visitors expect to find it on your website. We’re talking about Live Chat.

And so are your customers! It’s thought over a third of consumers expect to find Live Chat on your website and, with ever-increasing competition on the property market, it’s a tool your agency simply can’t afford to miss out on.

Live Chat offers your website visitors an opportunity to engage with your business when they want to, in a way that suits them – often this means outside of the typical office hours, after work, or even from another country.

Live chat increases website conversions by 49%

Giving customers an instant sense of gratification is the reason why this tool is improving conversion rates for businesses by a staggering 49%. But in order to enable this success, your chat response needs to be immediate, accurate, and provide resolution to the customer’s query.

Each week, we have more and more estate agents choosing Moneypenny as their preferred Live Chat partner, helping make us the UK’s #1 communications provider to the property sector – but why is this? Read on to find out.

Flexible options to suit your business needs

With Moneypenny, you have complete control over your Live Chat service, with a range of flexible options to support your business needs, day by day. Be it on an overflow or fully outsourced basis; our specialist agents are available to manage your live chat 24 hours a day, 7 days a week.

Seamlessly overflow chats to our specialist PAs to look after on your behalf – when you’re on a viewing, out at lunch, or the office is closed – or, allow Moneypenny to fully manage your chats 24hrs a day, freeing you up to focus on other core activities.

Specialist team who know the property industry

Our 80-strong team of Property PAs includes former agents and current landlords, who understand the property sector inside out. We know the types of queries and challenges estate agents face on a daily basis, and are highly experienced in helping our clients to build meaningful relationships with their online customers.

UK-based team and headquarters

Moneypenny’s PAs are based within our award-winning offices, in the UK, Any time you fancy a catch-up with your dedicated PA, you can always pick up the phone, drop them an email, or even pop into our HQ for a coffee or some lunch. This helps keep us in the loop with all your latest business aims and updates, so that our service reflects your brand in the best way possible.

44% of chats are fully resolved by Moneypenny

It also means that your customers will always receive a quality experience and lasting impression. Our data shows 44% of chats are fully resolved by a Moneypenny PA – which is a huge burden lifted from our clients.

Easily manage chats through the app

Our clients love how easily they can access and manage calls & chats through the Moneypenny app on their smartphone or via the online portal. No matter where they are, our clients can quickly access messages and key insights at any time of day.

This gives you and your team easy access to a full overview of your chat activity and keeps you informed on a range of key insights such as peak times of day, busiest chat periods, and the number of new leads.

Trusted by over 2,500 estate agents, and counting!

Support out of hours has taken our business to the next level.
– James Wyatt, Barton Wyatt

Another huge reason estate agencies are switching to Moneypenny is the fact we’re trusted by over 2,500 property businesses across the UK – making us the number one provider of telephone answering and live chat services to the property sector.

Start your free trial today

What are you waiting for? Start your free one week trial today to see how your business will benefit from Live Chat. There’s absolutely no obligation to continue and no hidden costs or set-up fees. Call us on 0333 202 1005 to find out more.