Search by keyword, such as: divert, calls, chats …

Listen back – Live Chat: How does it work?

29th January 2021

Want to know the benefits of Live Chat for law firms?

Rewatch Bernadette Bennett, joined by Clare Fanner, founder of Law Firm Marketing Club, and Moneypenny Live Chat Team Leader, Jess Leighton as they tell you everything you need to know.

As well as sharing the different ways to use Live Chat (yes, there’s many!), and the kinds of questions people are asking, you’ll get insight such as:

  • Law firms’ Live Chat volumes are up 40% in the year between January 2020 and January 2021
  • 78% of people will purchase from the first company that gets back to them following a contact request
  • Businesses responding to an enquiry within 5 minutes are 21 x more likely to convert
Share this article
Share this article
More categories
24-7 call handlingAccountancyAcquisitionAIAI and Speech RecognitionAppArchitectureAutomated ReceptionistAutomotiveAwardsBespoke Customer TeamsBranding Strategy for Small BusinessBusiness ContinuityBusiness NumbersBusiness TipsCall TrendsCharityChristmasClever NumbersCommunicationsCommunityCOVID-19CoworkingCustomer ServiceCXEngineeringEntrepreneurshipESGEvening and WeekendEventsFacilities ManagementFinanceFMFranchiseFranchisingFront of HouseFully OutsourcedFuture of BusinessGPSGrowing business seriesGrowthHalloweenHealthcareHRInnovationInnovation SpotlightIntegrationInvestmentJobsKnowledge-sharingLeadershipLegalLegal TakeawaysLeisureLessons LearntLive ChatManufacturingMarketingMoneypennyMoneypennyUSNetworkingOutbound CallingOutsourced SwitchboardOutsourcingOverflowPartnershipPocket Phone SystemPortalPropertyProperty ManagementQuizRachel ClacherRecruitmentRemote WorkingRethink SeriesSalesSelf-screening BotSmall BusinessSMESMEsSocial MediaSpecialist TeamStaff WellbeingStrategySupercharged Lead Gen SeriesSurveySustainabilitySwitchboardTechnologyTelephone AnsweringTrainingTrendsTypes of EntrepreneurshipUSVideo MarketingVoice RecognitionWatch AgainWe Mind The GapWebinarWeMindTheGapWhitepaperWorkhubWorkplace Culture See more +
Other recent posts
Today Innovation at MACH2024 and beyond
16 Apr 2024 How does it work? Moneypenny for Manufacturing and Engineering firms
12 Feb 2024 Stok Cold Brew’s Super Bowl ad featuring Sir Anthony Hopkins gets us excited to show off our heritage
See more articles >

We give you amazing people and technology:

Telephone
Answering

Your own Moneypenny PA to answer calls exactly as if based in your office.

Discover >
Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

Discover >
Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

Discover >
×