Search by keyword, such as: divert, calls, chats …

Listen back – Live Chat: How does it work?

Want to know the benefits of Live Chat for law firms?

Rewatch Bernadette Bennett, joined by Clare Fanner, founder of Law Firm Marketing Club, and Moneypenny Live Chat Team Leader, Jess Leighton as they tell you everything you need to know.

As well as sharing the different ways to use Live Chat (yes, there’s many!), and the kinds of questions people are asking, you’ll get insight such as:

  • Law firms’ Live Chat volumes are up 40% in the year between January 2020 and January 2021
  • 78% of people will purchase from the first company that gets back to them following a contact request
  • Businesses responding to an enquiry within 5 minutes are 21 x more likely to convert

We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

Discover >
Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

Discover >
Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

Discover >