Moneypenny appoints ex-agents to Live Chat team

Amanda Beck and Tracey Jones, Moneypenny Receptionists

Our dedicated Live Chat team has been further strengthened by the appointment of two ex-estate agents.

The duo, Amanda Beck and Tracey Jones, bring with them over 40 years’ experience in the property industry.

Tracey, previously a sales negotiator in North Wales, has 28 years’ experience in the sector and Amanda brings with her 12 years’ experience in lettings, property management, sales and valuations.

Samantha Jones, Commercial Manager – Property at Moneypenny, said: “We’re thrilled to welcome Tracey and Amanda to the team. The property sector, as ever, is leading the way when it comes to implementing technology that can maximise both their ROI and the customer journey. For that reason we are seeing Live Chat emerge as an increasingly popular service and our dedicated property team is growing at a rapid pace. Consumers are increasingly expecting to be able to chat online and have a response to their enquiry in real-time, enabling agents to turn browsers into customers faster than ever before.”

Tracey and Amanda aren’t the first ex-agents to join the team here at Moneypenny. Amongst our property team are a number of landlords, ex-sales negotiators and letting agents.

Samantha added: “People are often surprised by how many of our receptionists and Live Chat team come from a property background or are still actively involved in the sector. It is a fantastic advantage for our clients as they trust us to recognise the value of every lead and capture every viewing request, valuation and enquiry.”

We offer live chat on an overflow or fully outsourced basis. In total, our property receptionists handle 1.3m calls annually for over 1,700 estate and lettings agents across the UK.