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Every call and chat captured for Leesman

Flavio Caroselli, Client Services Director, shares how the workplace specialists use call & live chat support to ensure they're always available to customers.

When did you realise you needed support?

“Due to rapid growth, we suddenly had a number of different clients operating globally across various time zones. Being an international business operating 24/7 meant our main office number wasn’t always manned. We knew of a few credible businesses who were using Moneypenny, so thought it was well worth giving their services a try for ourselves.”

What does good customer service look like?

“It’s about being agile and understanding your customers. As a business, we’re always trying to identify gaps in our customer journey so we can drive extra energy into these areas and improve their overall experience.”

How has Moneypenny changed your business?

“Now, Moneypenny handles a range of different call types, from marketing and new sales enquiries to research and tech support. They also look after our live chat facility and capture lots of website visitor engagement on our behalf. We enjoy continuous support from our dedicated Account Manager, who is so attentive and helpful, adapting the service to our needs.”  

What are the key benefits?

“With Moneypenny always on hand to answer calls and chats, it’s now so much easier for our customers to get in touch. As a business, they understand that we’re committed to keeping up with the ever-changing face of the future workplace, and the fact they share this goal and continue to innovate themselves makes them a real asset to our team.”

Any advice for other businesses?

“Our entire in-house team agrees that working with Moneypenny is such a positive experience. We would absolutely recommend them to any business looking to improve their work environment.”

We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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