Moneypenny recruits for rapidly growing Live Chat service and data analyst team

Lucy, Moneypenny Receptionist

Moneypenny, the world’s leading provider of outsourced communications for businesses of all shapes and sizes, is further expanding its professional and dynamic team as it recruits more than 25 staff for its highly successful Live Chat service.

The new recruits will be part of the Automotive Live Chat team and must have excellent computer and writing skills. Full or part-time Live Chat specialists are required for roles covering weekdays, evenings, nights and weekends. Full training will be given along with a competitive salary and the opportunity to work in a multi-award winning workplace.

The Live Chat service enables visitors to Moneypenny’s clients’ websites to chat to people instantly. The Live Chat team will answer and respond to chats on clients’ behalf, just as they do with calls. The service is available as either fully outsourced or to simply look after chats clients themselves can’t answer, both in office hours, weekends and evenings. Moneypenny is already working with businesses both locally and nationally, and demand is increasing rapidly.

In addition Moneypenny is looking to add a number of Data Analysts who will play an active part in continuing to help to drive the future development of the business.

Joanna Swash, Managing Director of Moneypenny adds; “We are very excited about the rapid growth in Live Chat services and especially our expansion in the global automotive sector which means that we are recruiting rapidly to respond to global automotive enquiries.

“Live Chat provides customers with another route to communicate with businesses as not everyone wants to call all of the time. It is also excellent for customer service and we have found that 48% of chats result in new business and 37% of chats occur outside of normal business hours.

“One of our key strengths is that we really understand what our clients need, this combined with our unique out-of-hours and overflow service, for when clients are at lunch or in meetings, is already proving very popular. By looking after some or all chats exactly as if based in their office, clients see immediate results in sales and service levels.”

Candidates must be bright, reliable and capable individuals who are passionate about customer service and available from March. A thorough training course will be given to all successful participants. For applications or enquiries please visit our careers page here.