Live Chat for Estate Agents: Open the door to online buyers

It’s leading the way in customer service satisfaction, helping the 44% of people who want advice during an online purchase, want to be there when customers need you?

We’re talking about Live Chat. But does your agency have it yet? If not, then read on to discover why all estate agents should be using it:

Unlock new sales potential

Vendors, landlords, buyers, and tenants are crossing your site every day – but are you grabbing their attention? A website without Live Chat is like an office without an agent.

For most property buyers, their buying journeys begin online. For agents, this means you need an online presence stronger than ever before.  Live Chat gives you the unique advantage of being able to engage with every visitor who lands on your site, opening up more opportunities to get in front of your customers ahead of the competition.

A valuable extension

With 42% of chats resulting in new business – this smart addition is a great route to boosting your bottom line.  With the technology in place to engage your prospective buyers/vendors, you have more opportunity to offer advice, and influence their buying decision. Unlike phone calls or mail, Live Chat allows you to send photos, quick links and extra information to help the decision process – all at the click of a button. This means the customer is much more likely to act sooner, rather than later.

Extra storage and support

Juggling emails, phone calls and diaries often causes important messages and details to get mislaid. This can be detrimental to follow-ups and ultimately sales. Live Chat allows you to easily and securely store key information that can be quickly accessed for a smooth & effective follow-up at a later date.

What’s more, Live Chat can operate around the clock giving customers an extra window of opportunity to reach you – whether that be outside of office hours, during weekends or evenings.

Introducing Moneypenny & Live Chat

Maybe you’re looking to focus more closely on serving your customers over the phone or in the office, or perhaps you need some part-time support to cover your viewings & valuations? Outsourcing Live Chat to Moneypenny allows you to flexibly take care of your customer service management so that you never miss a lead. Choose from a range of support options to suit your agency’s needs.

Our outsourced Live Chat service is the fastest way to increase website conversion, maximise marketing investment and improve online ROI. As the UK’s #1 Live Chat & Telephone Answering provider to the property industry, we’re trusted by over 2,500 property companies to create a fantastic first impression, every time.