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FBC Manby Bowdler is always looking their best

Neil Lloyd, Managing Director, shares how the legal experts' callers always receive customer service excellence with Outsourced Switchboard support.

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When did you realise you needed support?

“We faced daily pressure to answer calls, meet clients and carry out administrative duties across our four offices. Creating a great first impression is important to our firm, so we drafted in Moneypenny to help us provide an efficient and professional service, at all times.”

What does good customer service look like?

“It’s integral to any business. Our clients deserve the best possible service, so making sure they’re cared for at every point of their customer journey with us, particularly within their first interaction, is essential.”

How has Moneypenny changed your business?

“Around the clock, Moneypenny is on hand to answer every call. We had no idea we were receiving nearly 6,000 calls a month, including calls on Saturdays and bank holidays, which we discovered during our trial.”

What are the key benefits?

“Day or night, we now guarantee an excellent first impression and are delighted with the service we offer our clients. Not only are all calls answered 24 hours a day, 7 days a week, they’re always answered in a professional and efficient manner – without exception.”

Any advice for other businesses?

“Moneypenny lives up to and surpasses its excellent reputation for outstanding service. We would recommend them to any business, without a doubt.”

We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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