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Every call answered for The Leasing Broker Federation

Nick Ratcliffe, Director, shares how the independent membership organisation offers a professional and personable service with fully outsourced call support.

When did you realise you needed support?

“After a period of rightsizing, which involved closing our central London office as our team were working remotely, we needed help with answering the phones and ensuring a professional image. We had used telephone answering services before but had always found customer service was lacking.”

How has Moneypenny changed your business?

“All calls to The Leasing Broker Federation are now answered by Moneypenny. They handled the changeover from our previous supplier seamlessly and have delivered a structured and thorough onboarding process for our team. We have full visibility of call volumes and an agile, customer-friendly solution that really supports how we work.”

What are the key benefits?

“Every call is answered with empathy and attention to detail – they’re not just processed – which is a real credit to Moneypenny’s ethos and people. We work with a team that we know is committed to supporting our business consistently and nothing is ever too much trouble. They have made saving money easy, and best of all, we know that our callers are receiving the best care.”

We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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