NerdWallet UK - Moneypenny | Resources

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Every NerdWallet UK customer is cared for

John Ellmore, Director, discusses how the financial comparison site can focus on the growth of their business with Outsourced Switchboard support.

When did you realise you needed support?

“As a growing online-only service, we started to get a large number of telephone enquiries from internet users who were confusing our company with the third party brands and merchants featured on the NerdWallet site. We provide quick and simple comparisons rather than offering product advice, so having to continually pick up the phone and provide the same message to customers was causing us issues. We decided to look for a solution – Moneypenny was the perfect answer.”

What does good customer service look like?

“Good customer service is a step beyond just answering a customer query. We believe you should demonstrate empathy, as well as the ability to listen to a customer’s problems and needs, in order to respond with clear communication.”

How has Moneypenny changed your business?

“With our Moneypenny Receptionist, Kaylee, and her small team now answering every one of our calls, we’re able to focus our full attention on the day-to-day tasks driving the business forward. Having calls transferred or messages emailed to us when we’re not available has become an essential part of our daily workflow.”

What are the key benefits?

“Moneypenny has added value to our business by demonstrating a pragmatic approach to call management and improving the productivity of our in-house team. Kaylee and the team are professionals, so we have complete peace of mind; whether it’s an enquiry from a customer or a large commercial partner, we always receive positive feedback on how calls are handled.”

Any advice for other businesses?

“Have faith in Moneypenny to represent your business. Their service will enhance your customer experience by offering first rate attention to your customers’ requirements, and allowing you to focus on the everyday responsibilities that are important to your business.”

We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

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Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

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Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

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