About EN+
Industry: Leading manufacturer of EV chargers
Size: 500+ employees
Biggest business challenge: Growing the company whilst reducing operating costs
When did you realise you needed support?
“Given the current climate and the chaotic market environment we work in, keeping our company overheads low and remaining as lean as possible as our business grew was a major priority for us. Having met Moneypenny at an event, we wanted to know more about their services and how they could help us, so we decided to give them a try.”
What were you looking for in a provider?
“We were looking for a service that offered everything an in-house receptionist could do and more. With a firm focus on costs, we knew that a provider would remove the associated overheads of having a reception team in the office and we wouldn’t need to worry about holidays or sickness either.”
How did you find the onboarding process?
“The set-up was easy and when speaking to the Moneypenny team, we learnt just how much more they do than simply answer calls. Their innovative service features and capabilities are fantastic.”
How has Moneypenny changed your business?
“Moneypenny provides us with so much more than your average provider. Not only do they handle our calls, but our service is integrated with Microsoft Teams, we’ve gained a new business number, and they book and manage appointments for our technical support team too. Their Microsoft Teams integration means they can see our real-time availability and provide callers with up-to-date information – it’s a game-changer!”
What are the key benefits?
“Moneypenny’s whole team are so helpful and professional, and knowing our calls are being taken care of means we’re able to focus on business development. With their support, we’ve reduced costs and been able to scale and grow to the position we are today in the market.”
Any advice for other businesses?
“Go for it! Moneypenny really is the best fit for our company, we wouldn’t be without them now.”