Ninety One - Moneypenny | Resources

Search by keyword, such as: divert, calls, chats …

Ninety One can focus on delivering their expertise

Tahera Hammond, Global Head of Workplace, tells us how the renowned investors run a smooth operation with fully outsourced switchboard support.

When did you realise you needed support?

“Following a demerge last year, we found ourselves without switchboard provision as we had previously been using the company’s internal service. We quickly abandoned the idea of employing an in-house solution and sought to outsource instead, looking for a provider with whom we could hit the ground running. After thorough research, we concluded Moneypenny was the best option.”

What does good customer service look like?

“It’s about listening to the customer’s requirements, showing empathy and understanding of what it is they need, and delivering this in a professional and competent manner – to the level you’d like to receive yourself.”

How has Moneypenny changed your business?

“They very quickly got to grips with our business model, so the transition was seamless. Our Moneypenny Receptionist, Tracy, and her team manage all of our calls, taking clients’ details and transferring them through to the correct office or sending high-quality messages. Whenever we’re unavailable, we let them know how we’d like calls to be handled and always receive an immediate response.”

What are the key benefits?

“Moneypenny takes away the burden of managing switchboard calls and enables us to focus on our business. Tracy and the team are professional, positive and efficient, and we often receive feedback from clients on how helpful our receptionists are. The service has certainly contributed to our success in the past year.”

Any advice for other businesses?

“If you’re thinking of using Moneypenny, you won’t be disappointed. They tick all the boxes in terms of what a first-class answering service should provide.”

We give you amazing people and technology:


Your own Moneypenny PA to answer calls exactly as if based in your office.

Discover >
Live Chat

Amazing people, briefed by you to manage chats whenever you can't.

Discover >
Pocket Phone System

All the functions and support of an office phone system, minus the hardware.

Discover >