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Listen back – Live Chat: How does it work?

Want to know the benefits of Live Chat for law firms?

Rewatch Bernadette Bennett, joined by Clare Fanner, founder of Law Firm Marketing Club, and Moneypenny Live Chat Team Leader, Jess Leighton as they tell you everything you need to know.

As well as sharing the different ways to use Live Chat (yes, there’s many!), and the kinds of questions people are asking, you’ll get insight such as:

  • Law firms’ Live Chat volumes are up 40% in the year between January 2020 and January 2021
  • 78% of people will purchase from the first company that gets back to them following a contact request
  • Businesses responding to an enquiry within 5 minutes are 21 x more likely to convert

We give you amazing people and technology:

Telephone
Answering

Your own PA to look after calls, qualify leads, book appointments, and lots more.

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Live Chat

Gold standard people and technology to handle chats on your website.

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Lead Management Service

Our team of PAs capturing every new enquiry and qualifying them during the call.

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