About Tree Law
Industry: The UK’s only firm specialising in claims involving trees
Size: 1-10 employees
Driver for using Moneypenny: Juggling client work and admin meant missing calls
When did you realise you needed support?
“As a small firm, I was handling all of our calls myself whilst managing client work, and it quickly became unmanageable. I was missing too many calls from both existing and potential clients, and knew we needed help to deliver the level of service people expect from us.”
What were you looking for in a provider?
“I had come across Moneypenny at a previous role but assumed it would be too expensive for a small firm like ours. That wasn’t the case at all. We needed a warm and friendly team to take calls and help streamline how we work – and Moneypenny offered exactly that.”
How did you find the onboarding process?
“The set-up process was incredibly straightforward. We were given a simple guide to divert calls from both mobiles and landlines directly to our Moneypenny Receptionist. It all slotted into place quickly, and the support throughout meant we felt confident from day one.”
How has Moneypenny changed your business?
“Our Moneypenny Receptionist, Nicola, and her team now field all incoming calls to the Tree Law team, handling enquiries from both new and existing clients with ease. As part of our client onboarding process, they seamlessly book new leads straight in for discovery calls using our internal calendar system. This has removed the usual back and forth and ensures every potential client is quickly and professionally looked after from the very first call.”
What are the key benefits?
“Moneypenny’s involvement has made our client experience slicker – they welcome callers perfectly, ask all the right questions and log appointments into our system. It saves us around 160 minutes each week in admin alone. Our clients regularly praise how friendly and professional the team are, and their support has been a game-changer. They are definitely worth every penny.”