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Answering Service
Find your holiday calm
with our real people & AI
answering services
As the world’s customer conversation experts, our unique blend of brilliant people and AI technology helps businesses like yours with the challenge of being there for customers, 24/7.
How can we help?
Phone Answering
Real people answering your calls exactly as if based in your business
Key Features
- Your own Moneypenny Receptionist briefed by you
- Tailored call answering instructions
- Appointments scheduled into your calendar
AI Voice Agent
Ultra realistic with the option to escalate to real people built in
Key Features
- Emotionally intelligent with smooth human-like flow
- Industry-leading response speed
- Follows pre-agreed call flows to complete tasks
Trusted by
Start your journey with the
world’s #1 provider
- Amazing people & AI technology
- Thousands of businesses on board
- Unmatched sector expertise
- Award-winning culture
Experience the benefits of our Phone Answering Service immediately
Capture every new lead
Never miss a customer call again, with our expert receptionists at your side, you can be sure that we will capture every new opportunity.
Impress your customers
Our professional receptionists are trained and ready to follow your custom call scripts, enabling them to deliver the kind of answering service your customers expect.
Get on with what you do best
Focus on the tasks only you can do, by leaving your calls to our professional and friendly receptionists.
Find the right answering plan for your business
Phone Answering plans
America's best receptionists answering your calls 24/7:
Transfers, messages, scripts, unlimited caller & employee records
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Toll-free/local number
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Bilingual receptionists
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CRM integration
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Scheduling & order processing
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Custom forms
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Call dispatching & on-call management
From $165/mo
AI Answering plans
Always-on call handling with natural, human-like conversation:
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Call transfer to your team
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Receptionist backup
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Simultaneous call capacity
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Built-in call flows
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KnowledgeBase management
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Unlimited AI voices
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Voice cloning
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SMS follow-up capability
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Caller analytics
From $99/mo
Answering plan features
CRM integration
We drop leads directly into your CRM, so everything’s in one place.
Appointment scheduling
We schedule appointments directly into your calendar on your behalf.
Order processing
We process your orders and take payments from your customers.
Custom form population
Provide us with a link to an existing form and we’ll complete it when instructed.
Call dispatching
Typically used in urgent or emergency scenarios, we take the necessary information and call you at set intervals until successful.
On-call management
We setup a daily/weekly contact list based on which team member is on-call that day, to define where calls are directed.
America’s best receptionists
Our warm and professional receptionists act as a seamless extension of your team.
Warm call transfer
We announce the caller on transfer as standard, with the option to choose blind transfer if you prefer.
Bilingual answering
Your callers will experience exceptional service, whether they speak English or Spanish.
Customized responses
Give us scripted responses to work from, so calls are answered the way you want.
24/7 service
We’re on hand some or all of the time, day and night, 365 days a year.
Unlimited caller information
There is no limit to the amount of information our receptionists can take from your callers.
Unlimited employee contacts
Add as many employees and call types to your account as you need for us to reference.
Message taking
We will send messages to you instantly by email, text or both (you choose).
Online dashboard management
Manage your service, view calls and messages, and more in your portal dashboard.
Free forwarding number
We provide a toll-free or local number for you to forward your existing business number to.
Caller recognition
Our system will instantly recognize repeat callers so we know to handle them differently.
Lead qualification
We shorten your conversion window by calling and qualifying every lead for your team to close with confidence.
Mobile app
Ideal for working on the go, check messages, make real-time changes and so much more.
Proactive account management
Our support team are here to help you with all aspects of your service.
No long contract
We only require one month’s notice to terminate your service.
Call transfer to your team
Easily connect callers straight through to the right member of your team.
Moneypenny Receptionist backup
Calls transfer smoothly to our real people whenever needed.
Simultaneous call capacity
Confidently manage up to 20 calls happening at the same time.
10 call flows built in
Easily create tailored journeys so every caller reaches the right place.
Build your KnowledgeBase
Build and maintain a centralized hub to ensure accurate, consistent answers.
Choose from unlimited voices
Pick from our proven range of AI personalities to match your business style.
Clone any number of voices
Make your AI unmistakably yours by cloning real voices from your team.
Enabled with SMS capacity
Your AI can follow up with a text, or update you instantly via SMS.
Access to caller analytics
Track caller behavior and trends with real-time analytics.
Dedicated client support
Rely on dedicated experts for fast, friendly support whenever you need it.
Make one change per month
Stay flexible with one included change request every month.
Real clients. Real reviews.
The role of AI across our business
Increasingly, our AI Voice Agent is taking care of simple, routine calls: freeing our people to focus on the more complex ones. What’s more, behind the scenes, powerful proprietary AI tools like KnowledgeBase and MessageMaker are superpowering every response, surfacing key information instantly and drafting message summaries in real time. Whether you’re a start-up, a growing business, or a global brand, this dynamic blend of agentic automation and real people delivers exceptional customer experiences on your behalf.
AI Voice Agent
Handles routine calls quickly, freeing people for complex questions
KnowledgeBase
Surfaces relevant client information instantly for faster, smarter responses
MessageMaker
Auto-drafts message summaries in real time, ready for review
Real People + AI
Deliver seamless, brand-right customer experiences at scale
We have 24/7 answering service experience across multiple industries
Our 24/7 answering service team is trained to understand the needs of multiple sectors. We offer appointment scheduling, call dispatching, order processing and more as part of our tailored solutions.
Legal
Home Services
Medical
Finance
Real Estate
Franchise
Answering Service FAQs
What is an answering service?
An answering service provides your business with people to directly answer calls on your behalf. For example, at Moneypenny, our team of real receptionists are highly trained and fully briefed by you, allowing them to act as a seamless extension of your business. We also offer AI Answering, where our smart AI Voice Agent handles routine calls with the same professionalism and efficiency.
What are the benefits of having an answering service?
How does an answering service work?
What options do I have for how my calls are answered?
How much does an answering service cost?
When is an answering service available to support my business?
Can you speak with my customers in different languages?
An answering service provides your business with people to directly answer calls on your behalf. For example, at Moneypenny, our team of real receptionists are highly trained and fully briefed by you, allowing them to act as a seamless extension of your business. We also offer AI Answering, where our smart AI Voice Agent handles routine calls with the same professionalism and efficiency.
