ANSWERING SERVICES FOR ATTORNEYS & LEGAL FIRMS
Capture more leads and improve client service
Tailored services for the legal sector
A dedicated receptionist to answer the calls you can’t get toFind out more >
Outsource some or all of your chats to trained agentsFind out more >
An online symptom checker to reassure your clients and staffFind out more >
Phone Answering & Live Chat provider to the legal industry
Capture every opportunity in the most cost-effective way possible
Your US-based, hand-picked receptionist is on hand whenever you need
The right receptionist matched with you
After all they’re going to be a key part of your firm
Scaleable support in line with demand
Remain agile and manage costs with flexible support as and when you need it
Reduce ‘the noise’ so you can focus on clients
Keep your core team working efficiently without distraction, we’ll take care of the rest
Be open around the clock
Capture new inquiries in your sleep as we’re here for you 24/7
Grow faster & drive more inquiries
Gain a competitive edge by capturing more new business & providing a better service
Ready and waiting to answer your calls is your dedicated Moneypenny Receptionist. The front line for firms just like yours, they know the industry inside out and understand the value in every call. Briefed by you on your business, they’ll get to know how you and your team like to work, answering calls exactly as if based in your office and impressing your clients with every interaction.
Maximize every opportunity
Capture every client by always being available
Operate a seamless and efficient business while keeping overheads to an absolute minimum
Look more professional
Smarten up your front of house and ensure outstanding service delivery
Our one-stop Live Chat solution is designed specifically for the needs of busy firms like yours. We combine gold standard software with the support of real people to help you maximize every penny you spend on your marketing budget and ensure your campaigns are working as hard as possible. Simple to set up and easy to manage, handle as many or as few chats as you can, and trust us to take care of the rest.
Get ahead of competitors
41% of chats resulting in a new inquiry
Win new clients faster
Proven to generate 6x more engagement with website visitors
Satisfy your audience
Clients are increasingly expecting chat to be available on your website
NEW: Self-screening Bot
Safeguard your staff and clients with our seamless and simple online symptom checker. Customized to your branding, it’s the hassle-free way to capture contact details, gain consent for any Covid-19 related policies and check all visitors are symptom-free before an appointment takes place.
It takes just 3 minutes to complete and can be integrated into your existing online booking process, or used stand-alone by inviting clients to complete via email. With every response, you’ll receive a detailed email and have access to a full audit trail within your Moneypenny portal.
Personalize your bot
Customize questions and match the design to suit your website
Capture contact details
Each user will submit their name and contact details securely
Gain a hassle-free solution
No tech work needed, you can use the bot right away
13,000 businesses on board
Request a callback now to get a tailored quote, simply provide us with a few details and we’ll call you right away.
Alternatively, call us on 866.202.0005. We like to talk.
Your specially selected receptionist works with you
Moneypenny Receptionists really are the best in the land. Hired for their can-do attitude, you’d be happy to employ any one of them yourself. Under normal circumstances you’d find them all in our Charleston office, however some are still homeworking (with all the necessary data and security arrangements in place) to keep everyone safe.
Proud to be a Clutch Top Answering Service
We look after our team so they’re happy, safe and inspired to look after your business.Get your quote today >
Thousands of happy clients
Our clients’ calls are answered - day and night.
Robert K. Burger,
Gone are the days of relying on voicemail.
Nicodemus Law Office
Moneypenny has helped us grow into a thriving firm.
Thanks to Moneypenny we now have a professional appearance.
Dorrel Law Office
Your burning questions
In the current climate, where is Moneypenny’s team based?
For the time being, some of our team members are still homeworking. While this isn't affecting our service or team camaraderie in any way, we're all looking forward to the day we can return to the office and catch up with one another in person!
How will Moneypenny deal with members of our team if they’re working remotely?
This isn't a problem whatsoever - we’ll have a diary with all your colleagues' names and numbers to hand. Call handling instructions can be tailored differently for each employee; whether that's transferring calls to landlines or cell phones, or sending messages immediately via email or SMS.
Are there any long-term contracts?
No - all of our smaller Phone Answering & Live Chat schemes have a three month minimum contract. Thereafter, we require only one month's notice to close your account from the date of your next invoice.
How will you ensure our data is protected?
With our secure and encrypted network, we have all the necessary technical capabilities in place to ensure your data remains safe while our team look after calls and chats off-site.
Does Moneypenny provide a 24-hour service?
Yes. Our dedicated receptionists can be on hand 24/7. Our standard hours of service are 8.30am until 6.00pm EST, however for support outside of these hours, talk to us about our evening, weekend and 24/7 solutions. Our 24-hour service ensures that your clients will always be able to get in touch with a real person representing your firm, whether it's a Sunday, 4.00am or on Christmas Day.
How quickly can we be set up?
Tell us what your timescales are and we'll do our best to accommodate your needs. Typically, you'll be up and running within a matter of days. We've lots of experience and will work through everything with you step by step, liaising with your telecoms provider or web manager directly if you wish.
Get your quote today
You could be briefing your Moneypenny Receptionist today. Call 866.202.0005.
Solutions for small & large firms
24/7 provision available
Tech-enabled for remote working
20 years' experience