LEGAL ANSWERING SERVICES

Your burning questions

• How many calls and chats will you answer during our trial?

  The simple answer is all or as many as you want. Afterwards we will recommend a plan based on your needs, working with you to establish the most cost-effective way to manage your calls and chats.

• What is the cost of your service?

  This depends on your requirements. We will discover how much support you need during your trial. There is no set-up cost.

• What are your opening hours?

  We manage calls and live chat 24/7. You can choose to let us handle your calls and chats all of the time, or just when you’re too busy to. It’s entirely up to you.

• Who will answer my calls and chats at Moneypenny?

  You’ll be given your own Moneypenny Receptionist, who you’ll have the opportunity to chat to during your Welcome Call. This is an opportunity to tell them all about your company, your employees and how you like to work.

• How do I divert my calls and chats?

  Our client onboarding team will liaise with both your line provider and web manager to divert your calls and set up Live Chat on your website.

• Who answers my calls and chats out of hours?

  We answer calls and chats 24/7. As with all of our clients, your calls and chats will be handled in our US office by dedicated Moneypenny Receptionists – no matter the day or time.