ANSWERING SERVICES FOR HOME SERVICES COMPANIES

Capture every inquiry and deliver the very best customer service

Tailored services for the home services sector

Phone Answering

A dedicated receptionist to answer the calls you can’t get to

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Live Chat

Outsource some or all of your chats to trained agents

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  • Integration now available

Phone Answering & Live Chat provider to the home services industry

Capture every opportunity in the most cost-effective way possible

Your US-based, hand-picked receptionist is on hand whenever you need

  • The right receptionist matched with you

    After all they’re going to be a key part of your business

  • Scaleable support in line with demand

    Remain agile and manage costs with flexible support as and when you need it

  • Reduce ‘the noise’ so you can focus on customers

    Keep your core team working efficiently without distraction, we’ll take care of the rest

  • Be open around the clock

    Capture new inquiries in your sleep as we’re here for you 24/7

  • Grow faster & drive more inquiries

    Gain a competitive edge by capturing more new business & providing a better service

Phone Answering

Ready and waiting to answer your calls is your dedicated Moneypenny Receptionist. The front line for businesses just like yours, they know the industry inside out and understand the value in every call. Briefed by you on your business, they’ll get to know how you and your team like to work, answering calls exactly as if based in your office and impressing your customers with every interaction.

Maximize every opportunity

Capture every customer by always being available

Stay agile

Operate a seamless and efficient business while keeping overheads to an absolute minimum

Look more professional

Smarten up your front of house and ensure outstanding service delivery

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Free

Trial

Available

Free

Trial

Available

Live Chat

Our one-stop Live Chat solution is designed specifically for the needs of busy businesses like yours. We combine gold standard software with the support of real people to help you maximize every penny you spend on your marketing budget and ensure your campaigns are working as hard as possible. Simple to set up and easy to manage, handle as many or as few chats as you can, and trust us to take care of the rest.

Get ahead of competitors

30% of chats resulting in a new inquiry

Win new customers faster

Proven to generate 6x more engagement with website visitors

Satisfy your audience

Customers are increasingly expecting chat to be available on your website

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13,000 businesses on board

Request a callback now to get a tailored quote, simply provide us with a few details and we’ll call you right away.

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Alternatively, call us on 866.202.0005. We like to talk.

Your specially selected receptionist works with you

Moneypenny Receptionists really are the best in the land. Hired for their can-do attitude, you’d be happy to employ any one of them yourself. Under normal circumstances you’d find them all in our Charleston office, however some are still homeworking (with all the necessary data and security arrangements in place) to keep everyone safe.

Proud to be a Clutch Top Answering Service

We look after our team so they’re happy, safe and inspired to look after your business.

Get your quote today >

What our clients say

Although our company has grown quickly, we’re still a small business at heart. We take our customer service and reputation very seriously and Moneypenny offers a consistency that we haven’t found with previous providers. Their app and portal are also fantastic features that our technicians use daily to contact Lacey, our Moneypenny Receptionist, and keep on top of incoming jobs. We would absolutely recommend Moneypenny to other businesses.

Jake Mehle, Vice President, Charleston Heating and Air

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HVAC Answering Service

At Moneypenny, we provide answering services to a range of HVAC businesses, whether they need our support during the working day, after-hours or 24/7. With dedicated receptionists on hand to ensure no business opportunity is missed, our HVAC clients are always available to their customers whenever there’s an issue to report.

Roofers Answering Service

Roofing contractors are often in a position where they’re unable to answer calls or respond to customers - but this can mean lost business. Our contractor clients rely on their Moneypenny Receptionist to capture every new sales inquiry and provide outstanding service on their behalf, even when they’re up a ladder.

Plumbers Answering Service

We’re proud to provide a number of plumbers with our call and live chat answering services. Offering flexible 24/7 support, our plumbing clients are able to secure incoming prospective business and make sure those all-important emergency jobs are in the safe hands of real people – even out of hours.

Your burning questions

FAQs

  • In the current climate, where is Moneypenny’s team based?

    For the time being, some of our team members are still homeworking. While this isn't affecting our service or team camaraderie in any way, we're all looking forward to the day we can return to the office and catch up with one another in person!

  • How will Moneypenny deal with members of our team if they’re working remotely?

    This isn't a problem whatsoever - we’ll have a diary with all your colleagues' names and numbers to hand. Call handling instructions can be tailored differently for each employee; whether that's transferring calls to landlines or cell phones, or sending messages immediately via email or SMS.

  • Are there any long-term contracts?

    No - all of our smaller Phone Answering & Live Chat schemes have a three month minimum contract. Thereafter, we require only one month's notice to close your account from the date of your next invoice.

  • How will you ensure our data is protected?

    With our secure and encrypted network, we have all the necessary technical capabilities in place to ensure your data remains safe while our team look after calls and chats off-site.

  • Does Moneypenny provide a 24-hour service?

    Yes. Our dedicated receptionists can be on hand 24/7. Our standard hours of service are 8.30am until 6.00pm EST, however for support outside of these hours, talk to us about our evening, weekend and 24/7 solutions. Our 24-hour service ensures that your customers will always be able to get in touch with a real person representing your business, whether it's a Sunday, 4.00am or on Christmas Day.

  • How quickly can we be set up?

    Tell us what your timescales are and we'll do our best to accommodate your needs. Typically, you'll be up and running within a matter of days. We've lots of experience and will work through everything with you step by step, liaising with your telecoms provider or web manager directly if you wish.

Get your quote today

You could be briefing your Moneypenny Receptionist today. Call 866.202.0005.

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  • Solutions for small & large businesses

  • 24/7 provision available

  • Tech-enabled for remote working

  • 20 years' experience

Rated Excellent