Never miss an opportunity again. Call us now on 866.202.0005 to find out which service is right for you.
Our expertise goes far beyond these specialist industries, we serve businesses of every shape and sector.
Your one-stop shop for anything and everything Moneypenny.
Collaborating with
leading organisations
Trusted by 225k clients
Your own Moneypenny Receptionist
Real people based in the US
Powerful solution in the absence of your own receptionists
Call answering & live chat services to facilitate remote working
An online symptom checker to reassure your customers and staff
We give you real people - dedicated Moneypenny Receptionists - to answer calls and live chat exactly as if based in your office.
Have calls & messages sent to you and your team
Never miss a new opportunity again
Make significant savings vs. hiring a receptionist
Improve service and gain a competitive edge
Free up time for you and your team
Experience our service with no obligation to continue
Mel, Moneypenny Receptionist.
You will have a dedicated Moneypenny Receptionist and small supporting team to look after some or all of your calls, whenever you need. Fully briefed by you, we’ll answer calls in your company’s name and send detailed messages back to your back to your remote working team.
28% increase in calls over the last 5 years
43% of calls are new sales inquiries
74% of customers choose to call
We take the time to select the right receptionist for your brand. The Welcome Call is your opportunity to brief us on your business, and how you would like your calls to be answered.
You control which calls we answer - choose to send only unanswered, engaged or all calls to us. You can change this at any time.
Depending on who the call is for (you or a colleague) it is either transferred through or sent as a message immediately by text or email.
Update your receptionist on the move with the Moneypenny app.
Our acclaimed people & technology solution allows you to manage incoming chats remotely whenever you can (even prompt visitors to start a chat if appropriate). When you’re unavailable, chats overflow seamlessly for us to manage on your behalf.
6x more engagement with website visitors
53% of chats take place out of hours
30% of chats generate a new inquiry
Brief us on how you like to work during your Welcome Call so we’re ready to chat whenever you need us.
Don’t worry, it’s a completely untechy job that you or your website host can do in minutes.
Rely on us to represent you perfectly whenever you and your team are unavailable.
We’ll base your quote on the service you’re looking for and the times you need support. We don’t do long-term contracts or per minute billing; simply provide us with a few contact details and we’ll call you back right away.
Get in touch now for your free quote.
Make your customers smile today - call us on 866.202.0005 to discover how we will help your business.
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Although our company has grown quickly, we’re still a small business at heart. We take our customer service and reputation very seriously and Moneypenny offers a consistency that we haven’t found with previous providers. Their app and portal are also fantastic features that our technicians use daily to contact Lacey, our Moneypenny Receptionist, and keep on top of incoming jobs. We would absolutely recommend Moneypenny to other businesses.
At Moneypenny, we provide answering services to a range of HVAC businesses, whether they need our support during the working day, after-hours or 24/7. With dedicated receptionists on hand to ensure no business opportunity is missed, our HVAC clients are always available to their customers whenever there’s an issue to report.
Roofing contractors are often in a position where they’re unable to answer calls or respond to customers - but this can mean lost business. Our contractor clients rely on their Moneypenny Receptionist to capture every new sales inquiry and provide outstanding service on their behalf, even when they’re up a ladder.
We’re proud to provide a number of plumbers with our call and live chat answering services. Offering flexible 24/7 support, our plumbing clients are able to secure incoming prospective business and make sure those all-important emergency jobs are in the safe hands of real people – even out-of-hours.
You are given a forwarding number that is unique to you. Any calls received on that line will make your screen pop up here at Moneypenny and the call will be answered in your company name.
This is up to you – you control the forwarding facility on your telephone line via your phone’s keypad. You can choose to send all calls to us, or just the ones when your line is busy or unanswered.
No – after the one week trial, all of our smaller answering service schemes are a three month minimum contract. Thereafter, we require only one month’s notice to close your account from the date of your next invoice.
Your Moneypenny Receptionist has a log immediately to hand. You also have, via your online portal and app, access to a real-time updated log of all calls and messages from the past three months.
Your call is passed to one of their three teammates. Each one has all your information in front of them prior to answering the call. All Moneypenny Receptionists work in small groups of four to ensure continuity of service.
Yes, we encourage this as much as possible. Please feel free to drop into our Charleston office whenever suits you. We make great coffee! Moneypenny, 4055 Faber Place Drive, Suite 301, Charleston, SC, 29405.
We’ve a solution for the breaks, lunches and vacations. Your Moneypenny Receptionist works in a small team of 4 - if they’re not around, their colleagues will answer calls instead. Their team also know you and your business so you’re in safe hands.
From 6.00pm until 08.30am the next morning, your calls will forward to our voicemail system, where your Moneypenny Receptionist will have recorded a personalized greeting message for you. For support outside of these hours, talk to us about our evening, weekend and 24/7 call answering.
No – we only charge for calls where we have delivered a service.
Most people have spoken to Moneypenny. Few realize it. Established in 2000, we're not simply the market leader. We are the biggest and fastest growing company of our type, handling 15m calls and chats annually on behalf of 13,000 businesses who rely on our people and technology-based solutions to manage their customer interactions. We are their trusted partner, on hand and ready to support them in times of crisis.
Is allowing our entire team to look after your customer interactions remotely - and remain in contact with anyone in your team who may be working remotely as well.
Our team has now transitioned to 100% homeworking in order to deliver continuous support for your calls and live chat.
We have all the necessary technical capabilities in place to ensure your data remains safe while our team look after calls & chats off-site.
Discuss your needs with our business continuity experts. Provide a few details below and we'll be in touch right away to talk through the options.
Solutions for small & large businesses
24/7 provision available
Tech-enabled for remote working
Comprehensive escalation procedures
20 years' experience
Rated Excellent
