ABOUT US

Knowledgeable. Experienced. Trusted.

We offer the very best people and technology to delight your customers.

Supporting thousands of businesses

You probably have already spoken to Moneypenny, but never realized. Established in 2000, we’re not simply the market leader. We are the biggest and fastest growing company of our type, managing 15m calls and chats annually on behalf of our clients.

Our job is simple: to make every single one of your customers smile. We do this by giving you the very best people, engaged in a happy working environment and inspired to deliver excellence on your behalf. And, there’s our gold standard technology – the result of continuous in-house innovation and collaborations with market-leading partners.

Working with leading organizations

Dedicated and passionate staff

Renowned for their knowledge and professionalism, our team wow customers both online and over the phone: you'd be happy to hire them yourself.

Recruited for attitude

The only prerequisite to working at Moneypenny is a positive and proactive approach. The rest, we can teach.

World-class training

We invest in our Receptionists, giving them the skills and knowledge to provide exceptional service on behalf of our clients.

Our PAs
Our PAs

Award-winning culture

It's infectious. Our unique working environment inspires everyone to give 110%. This is the true value we deliver for clients.

Come and experience it for yourself - our door is always open.

Our management team

Joanna Swash
Joanna Swash
Managing Director

Having been our Commercial Director for many years, what Joanna doesn’t know about our business, isn’t worth knowing. Passionate about the services we offer, under her leadership, we remain a well-oiled machine that continues to grow at an impressive rate of 20% year-on-year.

Ed Reeves & Rachel Clacher
Ed Reeves & Rachel Clacher
Co-founders

Ed & Rachel launched Moneypenny with the vision of creating a telephone answering service staffed by people who you know and trust. Today, Ed remains our ‘chief innovator’, responsible for the overall strategic direction of the business; whilst Rachel is busy expanding her WeMindTheGap traineeship programme as part of Moneypenny’s charitable efforts.

Hannah Stringer
Hannah Stringer
Head of Marketing

A naturally strategic thinker, Hannah remains integral to our continued success. It’s thanks to her aptitude for business growth that our marketing function remains a full-service, in-house team, working tirelessly to explore new and creative ways of reaching UK & US audiences.

Mel Carlen
Mel Carlen
Head of IT Services

Mel has a wealth of experience in delivering customer centric solutions, leading our world-class IT team with a focus on developing state-of-the-art AI technology to enhance our products. She and her team are relishing the opportunity to excite customers with intuitive systems that deliver outstanding service for clients.

Mark Williams
Mark Williams
Finance Director

Mark’s rigorous work ethic can be seen in solid and scalable systems we now use and benefit from to meet our rapid growth rate. Heavily involved with the launch of our US office in 2014, Mark is also responsible for the £15 million funding we secured for our award-winning HQ.

Mark Finlay
Mark Finlay
Mergers & Acquisitions and Strategy Director

A former member of Ernst & Young's M&A team, Mark’s appointment in 2016 marked a step change in our aspirations for growth. His wealth of knowledge quickly translated into the acquisition of MadeSimple Group, and he continues to identify similar opportunities for profitable expansion.

Charlotte Glover
Charlotte Glover
Director of Operations

In Charlotte, we’ve a product development & information management expert; someone who’s calm under pressure and has a keen eye for detail. Admired hugely by her colleagues and peers, she’s a leader who inspires collaboration as we embark on an exciting phase of national expansion.

Amy Hartshorn
Amy Hartshorn
Head of Sales

Amy’s appointment reflects her extraordinary success within our UK sales team. Brimming with positivity and sound commercial acumen, she leads her team with an attentiveness that in turn instils confidence in our clients, who join us with a clear idea of the benefits we’ll bring to their business.

Sally Moth
Sally Moth
Head of Product

Sally’s industrious and proactive approach, combined with a background in high-value digital account management, make her the ideal person to lead our innovation strategy. Her team is credited with bringing stunning, one-of-a-kind products and services to market on time and within budget.

Chris Roughsedge
Chris Roughsedge
Head of Development

Few people know our systems – as well as the most effective way to build and remodel them – better than Chris. A key architect in the evolvement of IT platforms across the business, his team’s efforts bring our industry-first products and systems to life; delighting both clients and staff alike.

Meet some of our Receptionists

Lacey Ivey
Lacey Ivey

Lacey is very special to us. Not only is she an awesome Receptionist, she’s also a fantastic Team Manager too. She loves forming relationships with her clients and is always treated as a true part of their in-house team.

Deborah Robinson
Deborah Robinson

Deborah is one of our brilliant Team Leaders. Lover of all things digital, she enjoys using Moneypenny’s clever in-house technology to ensure her clients’ service is as seamless as possible.

Emily Gann
Emily Gann

One who always comes to work with a smile on her face, Emily loves being a part of our Moneypenny family. She gets an incredible amount of support from her team and strives to provide her clients with consistently first-class service.

Erin Moody
Erin Moody

Erin is a fantastic Team Leader, who makes a positive difference in everybody’s day. She always makes sure to go above and beyond for both her clients and their callers – nothing’s ever too much trouble.

Kayla Ulloa
Kayla Ulloa

Kayla’s an extremely hard worker and her kind and caring nature is carried through to the strong relationships she has with her clients. She’s just amazing, and impresses her clients as much as she impresses us.

Laura Blair
Laura Blair

Laura is one of our Team Managers – and she’s awesome at it. Her mission is to provide her team with the best possible support, inspiring them to go the extra mile for their clients.

Joni Gallagher
Joni Gallagher

Joni is a fantastic Receptionist who strives to give her clients the best possible service. She's testimony to the caring culture Moneypenny is so proud of and is a familiar face at all of our social events.

Moving forward together

We don’t just give you amazing people, you’ll also have direct access to the very latest technology, developed in collaboration with global partners. An increasingly mobile, AI–powered, 24/7 world means the way we communicate is changing rapidly. Whether you feel ready to exploit these changes right now or in the future; we’ll support your business at a pace that suits you.

AI-Enabled

AI-
Enabled

Drives exponential learning to deliver even better service for your customers

AI-Enabled

World-Class
Development

In-house development team working alongside global brands

World Class Dev

Mobile
Capability

Powerful apps that allow clients to manage their service 24/7

Mobile Capability

Voice
Applications

Pushing the boundaries of natural language processing

Voice Applications

Intuitive
Systems

Built by us and packed with clever features you won’t find elsewhere

Our stunning home

A warm and welcoming workplace that inspires our people to be the best at what they do.

Make your customers smile today

Call us on 866.202.0005 to discover how we will help your business.

  1. *
  2. *
  3. *
  4. *