About Us
Knowledgeable. Experienced. Trusted.
We offer the very best people and technology to delight your customers.
You probably have already spoken to Moneypenny, but never realized. Established in 2000, we’re not simply the market leader. We are the biggest and fastest growing company of our type, managing 15m calls and chats annually on behalf of our clients.
Our job is simple: to make every single one of your customers smile. We do this by giving you the very best people, engaged in a happy working environment and inspired to deliver excellence on your behalf. And, there’s our gold standard technology – the result of continuous in-house innovation and collaborations with market-leading partners.
- Supporting 225K clients, from start-ups to multinational corporations
- Powerful solutions for calls, live chat, front of house and customer service functions
- 24/7 global provider, operating from a US office
Renowned for their knowledge and professionalism, our team wow customers both online and over the phone: you'd be happy to hire them yourself.
The only prerequisite to working at Moneypenny is a positive and proactive approach. The rest, we can teach.
We invest in our Receptionists, giving them the skills and knowledge to provide exceptional service on behalf of our clients.
It's infectious. Our unique working environment inspires everyone to give 110%. This is the true value we deliver for clients.
Come and experience it for yourself - our door is always open.
Meet some of our Receptionists
Meet our management team
Lacey is very special to us. Not only is she an awesome Receptionist, she’s also a fantastic Team Manager too. She loves forming relationships with her clients and is always treated as a true part of their in-house team.
Deborah is one of our brilliant Team Leaders. Lover of all things digital, she enjoys using Moneypenny’s clever in-house technology to ensure her clients’ service is as seamless as possible.
One who always comes to work with a smile on her face, Emily loves being a part of our Moneypenny family. She gets an incredible amount of support from her team and strives to provide her clients with consistently first-class service.
Erin is a fantastic Team Leader, who makes a positive difference in everybody’s day. She always makes sure to go above and beyond for both her clients and their callers – nothing’s ever too much trouble.
Kayla’s an extremely hard worker and her kind and caring nature is carried through to the strong relationships she has with her clients. She’s just amazing, and impresses her clients as much as she impresses us.
Laura is one of our Team Managers – and she’s awesome at it. Her mission is to provide her team with the best possible support, inspiring them to go the extra mile for their clients.
Joni is a fantastic Receptionist who strives to give her clients the best possible service. She's testimony to the caring culture Moneypenny is so proud of and is a familiar face at all of our social events.
Chief Executive Officer
Having been our Commercial Director for many years, what Joanna doesn’t know about our business, isn’t worth knowing. Passionate about the services we offer, under her leadership, we remain a well-oiled machine that continues to grow at an impressive rate of 20% year-on-year.
Co-founders
Ed & Rachel launched Moneypenny with the vision of creating a call answering service staffed by people who you know and trust. Today, Ed remains our ‘chief innovator’, responsible for the overall strategic direction of the business; while Rachel is busy expanding her WeMindTheGap traineeship programme as part of Moneypenny’s charitable efforts.
Vice President of Operations North America
Mel is passionate about leading the US team in delivering outstanding service for our clients and launching more AI driven products to market. Mel has a broad range of experience in delivering customer centric solutions and is relishing the opportunity to lead the US team in their ambitious growth plans.
Chief Marketing Officer
Formerly Vice President, Chief Marketing Officer at GoDaddy EMEA and HEG (Host Europe Group) Kate’s wealth of digital experience is driving our ecommerce & subscription products. She and her team are also focused on brand building to accelerate growth both in the UK and US.
Finance Director
Mark’s rigorous work ethic can be seen in solid and scalable systems we now use and benefit from to meet our rapid growth rate. Heavily involved with the launch of our US office in 2014, Mark is also responsible for the £15 million funding we secured for our award-winning HQ.
Mergers & Acquisitions and Strategy Director
A former member of Ernst & Young's M&A team, Mark’s appointment in 2016 marked a step change in our aspirations for growth. His wealth of knowledge quickly translated into the acquisition of MadeSimple Group, and he continues to identify similar opportunities for profitable expansion.
Chief Technology Officer
Identifying innovative customer-centric technical solutions is all in a day’s work for Pete, having been CTO at MoneySuperMarket for six years and at Auto Trader for ten years. He and his teams are working hard to provide clients with leading tech and AI to grow their businesses faster.
We don’t just give you amazing people, you’ll also have direct access to the very latest technology, developed in collaboration with global partners. An increasingly mobile, AI–powered, 24/7 world means the way we communicate is changing rapidly. Whether you feel ready to exploit these changes right now or in the future; we’ll support your business at a pace that suits you.
Drives exponential learning to deliver even better service for your customers
In-house development team working alongside global brands
Powerful apps that allow clients to manage their service 24/7
Pushing the boundaries of natural language processing
Built by us and packed with clever features you won’t find elsewhere
A warm and welcoming workplace that inspires our people to be the best at what they do based out of our offices at 4055 Faber Pl Dr #301, Charleston, SC 29405, United States.
