Chats managed on your behalf

Amazing people, briefed by you to manage live chat on your website exactly as if based in your office.

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Hayley, Moneypenny Receptionist

Oakhill Landscapers

Hey. Do you guys do tree removal? I can’t see it on your site. Phil

Hello Phil. We do all sorts of landscaping work, but we specialize in tree removal services. How can we help?

I have 4 enormous oak trees which need removing.

No problem. Normally Tim, our manager, would come to visit you first, look at the job and provide a quote. Would you like me to arrange that?

Yes please, if he can call me on 415 876 321.

Absolutely, he’ll be calling you shortly. Thanks Phil.

Thank you – great customer service.

Hello, I’m here if you need any help.

Oh hi, I’m actually looking to arrange an appraisal for my house.

OK, we can certainly help with that. Do you have a preferred day in mind?

Weekends are better for us. Or late evenings.

Great, we do lots of appraisals on Saturdays. If you’d like to share your name and number, I’ll arrange for our senior agent, Michael, to call you in the next hour.

That would be perfect, it’s Helen on 843 567 890. Thanks for your help.

My pleasure. Best of luck with your move.

Hello, how can we help you today?

Hopefully you can. I’ve booked my son’s birthday party with you next weekend. I said I’d do my own party bags but I haven’t got time!

I can sympathize with that. Would you like to add party bags to your booking?

That would be amazing.

Not a problem, they start at $3.50 per bag and are packed with candy and treats. You can customize the content here if you’d like.

Great. He’ll love doing that. We’ll take a look now.

If you need any help or advice, I’m here all day. Otherwise, I hope your son has a great party!

We chat in a way that suits you

Moneypenny Receptionists are knowledgeable about your brand, product and services.

  • Manage some or all of your live web chat 24 hours a day

  • Delight customers by resolving questions faster

  • Increase business leads by maximizing every web visitor

Friendly and confident Moneypenny Receptionists
  • There only when needed, not an overhead all the time

  • Experienced and based in the US

  • Email key chats to you immediately

How it works

All you need to do is add a small piece of code to your website. It’s that simple. From this point, whenever a visitor enters into a live chat on your website, that chat will pass automatically to a Moneypenny Receptionist: all the time or just when you’re unavailable.

Briefed by you when you join us, they will resolve the vast majority of visitor requests there and then. Anything urgent will be sent to you immediately via email.

Have your own software? Give us a call on 866.202.0005 and we’ll go through the options available.

Try it free

Experience our full service for a week. We'll select the right Moneypenny Receptionist for your business and recommend a pricing plan afterwards. To us, free means exactly that: no hidden set-up fees, no admin charges, and absolutely no ongoing commitment - you've got nothing to lose.

Discuss the right package for you. Tell us a little about you and we’ll be in touch right away.

Alternatively, call us on 866.202.0005. We like to chat.

Your burning questions

How does the overflow service work?

It’s simple. When you’re logged in, chats will be directed straight to you. If you sign out, make yourself unavailable, or reach chat limit, any new chats will be looked after by Moneypenny.

How do you get to know my business?

The more we know about your business, the better we can serve your customers. Whenever you want to update us or make any changes, we’re only a call or email away. You also have access to your own secure portal. From here you can adjust shortcut responses you’ve suggested we use, view reports, look through historic chats, update how Live Chat looks on your website and much more.

How does your pricing work?

We don’t do hidden set-up fees or admin charges. Our flexible pricing plans include bundles of chats so you’re only paying for what you need.

Am I tied into a long-term contract?

No – we know you don’t want to be tied into a long-term contract. After the one week trial there is a three-month minimum contract. Thereafter, we require one month’s notice to close your account from the date of your next invoice.

Can I customize my chat window?

Yes, you can. We make sure your chat window design works with your website when you join us. Going forward, you are able to make any further changes yourself via your secure portal.

Can I have proactive chats?

Absolutely – they’re the best way to maximize the value of having Live Chat on your website. We work with you to set these up when you join us. After this time, you can switch this function on or off as and when required.

About us

You probably have already spoken to Moneypenny, but never realized.

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  • Boston globe
  • INC Magazine
  • BBC News

Get in touch

Call 866.202.0005 to find out more about our service and free trial.

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