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Live Chat

Turn more website visitors into paying customers

The #1 outsourced live chat solution.

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Amazing software. Exceptional people. One seamless solution.

Moneypenny is revolutionizing the way businesses manage their Live Chat. We combine gold-standard software with the support of real people in the background to ensure no chat goes unanswered.

Trust us to represent you perfectly, by looking after chats whenever you’re busy or unavailable. Our complete people and technology solution is the ultimate Live Chat service for any business keen to maximize the value of every website visitor.

Gain flexible support for your chats

Capture every business opportunity

Create a great first impression, 24/7

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Generate 6x more engagement with website visitors

Get your quote

We’ll base your quote on the amount of chats you would like us to manage. We don’t do long-term contracts or charge a separate software fee; simply provide us with a few contact details and we'll call you back right away.

Get in touch now for your unique quote.

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Alternatively, call us on 866.202.0005. We like to talk.

See how easy it is to get started

Brief your Moneypenny Receptionist

Tell us how you like to work during your Welcome Call so we’re ready to chat whenever you need us.

Add Live Chat to your website

Don’t worry, it’s a completely untechy job that you or your website host can do in minutes.

Be available to chat 24/7

Rely on your Moneypenny Receptionist to represent you perfectly whenever you’re busy or in meetings.

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Reach the 37% proven to chat out of hours

We’re unique and love what we do

Thousands of businesses trust us with their chats and it’s easy to see why.

Zendesk

LiveChat Inc

Real people in the background

Amazing Moneypenny Receptionists who manage chats when you can’t

US-based

Our receptionists all work in Moneypenny’s state-of-the-art US office

24/7 customer support

Includes free 24/7 chat troubleshooting so you’re never offline

Proactive & manual chats

Rule-based prompts allow you to ‘nudge’ website visitors into starting a chat

Real-time reporting

Understand the true value of Live Chat with your own analytics dashboard

Customizable chat widget

Create your chat button and window with our easy to use design studio

Trustpilot

Free trial >

Join the 13,000 businesses already using Moneypenny

Yellow Quote Finally – a practical live chat solution that works perfectly for us.

Red Quote The biggest step change in our website’s history with results overnight.

Purple Quote There’s no other service like this on the market… completely amazing.

Your burning questions

  • How does the overflow service work?

    It’s simple. When you’re logged in, chats will be directed straight to you. If you sign out, make yourself unavailable, or reach your chat limit, any new chats will be looked after by Moneypenny.

  • How do you get to know my business?

    The more we know about your business, the better we can serve your customers. Whenever you want to update us or make any changes, we’re only a call or email away. You also have access to your own secure portal. From here you can amend shortcut responses you’ve suggested we use, view reports, look through historic chats, update how Live Chat looks on your website and much more.

  • How does your pricing work?

    We don’t do hidden setup fees or admin charges. Our flexible pricing plans include bundles of chats so you’re only paying for what you need.

  • Am I tied into a long-term contract?

    No - we know you don't want to be tied into a long-term contract. After the one week trial there is a three month minimum contract. Thereafter, we require one month's notice to close your account from the date of your next invoice.

  • Can I customize my chat window?

    Yes, you can. We make sure your chat window design works with your website when you join us. Going forward, you are able to make any further changes yourself via your secure portal.

  • Can I have proactive chats?

    Absolutely - they're the best way to maximize the value of having Live Chat on your website. We work with you to set these up when you join us. After this time, you can switch this facility on or off as and when required.

Start your FREE trial

Experience how Live Chat will work for you. Call 866.202.0005 to find out more.

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