With our Phone Answering Service, your calls will be answered by a dedicated US-based Moneypenny Receptionist. Someone who knows you, your business and how you like to work. They’ll answer all of your calls (or just the ones you can’t get to) and pass on messages to you immediately.
Have calls & messages sent to you and your team
Never miss a business opportunity again
Make significant savings vs. hiring a receptionist
Your US-based hand-picked receptionist is always there for you
Focus on what you do best
Experience our service with no obligation to continue
We take the time to select the right receptionist for your business. The Welcome Call is your opportunity to brief us on your brand, and how you would like your calls to be answered.
You control which calls we answer - choose to send only unanswered, engaged or all calls to us. You can change this at any time.
With your calendar on hand, your calls are answered in your company name and transferred to you. If you're unavailable, messages are sent immediately by text or email.
Update your receptionist on the move with the Moneypenny app.
We'll base your quote on the times you need us to answer calls. We don't do long-term contracts or per minute billing; simply provide us with a few contact details and we'll call you back right away.
Get in touch now for your free quote.
Make your customers smile today - call us on 866.202.0005 to discover how we will help your business.
Your calls are precious. You want peace of mind, knowing who will be greeting your customers and representing your business. That’s why we focus on creating a real relationship between you and your receptionist. They get to know you, your business and how you like to work. We only employ the very best people with the right attitude. Our training program is rigorous and leaves only the best candidates standing.
Back in 2000, frustrated with phone answering services used by their own business, our co-founders created a phone answering service that was more than just a transactional service. Fast forward 20 years and it’s this focus on a trusted relationship between you and your receptionist that remains at our core today. We’re confident you’d happily employ any one of our receptionists yourself.
Gain round-the-clock support for your calls with our 24/7 cover (includes public holidays). Moneypenny Receptionists are on hand to answer your calls from 8.30am to 6pm every working day of the year. These hours can be extended to suit your business, whether it’s coast to coast, weekends or 24/7.
With our local and toll free numbers, change the way your business is perceived by potential customers. Moneypenny knows the value of a main contact telephone number to any business. With thousands of numbers to choose from, we offer two flexible options to help your business stand out from the crowd.
Work a whole lot smarter with the Moneypenny app and portal. Your Moneypenny Receptionist will be able to tell people whether you’re free to receive calls, or when you’ll call them back, without you ever having to send her a single update. Access call trend reports, caller heat map, live edit facilities and lots more.
You are given a forwarding number that is unique to you. Any calls received on that line will make your screen pop up here at Moneypenny and the call will be answered in your company name.
This is up to you – you control the forwarding facility on your telephone line via your phone’s keypad. You can choose to send all calls to us, or just the ones when your line is busy or unanswered.
No – after the one week trial, all of our smaller answering service schemes are a three month minimum contract. Thereafter, we require only one month’s notice to close your account from the date of your next invoice.
From 6.00pm until 08.30am the next morning, your calls will forward to our voicemail system, where your Moneypenny Receptionist will have recorded a personalized greeting message for you. For support outside of these hours, talk to us about our evening, weekend and 24/7 call answering.
No – we only charge for calls where we have delivered a service.
Your call is passed to one of their three teammates. Each one has all your information in front of them prior to answering the call. All Moneypenny Receptionists work in small groups of four to ensure continuity of service.
Yes, we encourage this as much as possible. Please feel free to drop into our Charleston office whenever suits you. We make great coffee! Moneypenny, 4055 Faber Place Drive, Suite 301, Charleston, SC, 29405.
We’ve a solution for the breaks, lunches and vacations. Your Moneypenny Receptionist works in a small team of 4 or 5 - if they’re not around, their colleagues will answer calls instead. Their team also know you and your business so you’re in safe hands.
Your Moneypenny Receptionist has a log immediately to hand. You also have, via your online portal and app, access to a real-time updated log of all calls and messages from the past three months.
create & edit statuses
enable gps location
Download our app for free and stay in touch with your Moneypenny Receptionist – wherever your day takes you.
Personalize your service with unlimited Statuses that tell your Moneypenny Receptionist where to put calls through to, and what to tell callers when you're not available.
Set your Statuses to change automatically according to your location . Simply select a location on the map and define how you want your Moneypenny Receptionist to answer calls when you're there.
Message your Moneypenny Receptionist quickly and easily.
Browse through your entire call history. Search for that important message from last month - one click and they're on the line
Download our app for free and stay in touch with your Moneypenny Receptionist - wherever your day takes you.
Set your Statuses to change automatically according to your location. Simply select a location on the map and define how you want your Moneypenny Receptionist to answer calls when you're there.
Browse through your entire call history. Search for that important message from last month - one click and they're on the line.
Personalize your service with unlimited Statuses that tell your Moneypenny Receptionist how to answer your calls and where to put them through to.
Message your Moneypenny Receptionist quickly and easily.