Phone Answering Service

The only US answering service to give you a dedicated receptionist

With their can-do personality, your Moneypenny Receptionist will quickly become a seamless extension of your business - giving you the gift of time and your customers the attention they deserve.

Award winning

Rated excellent

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Microsoft Teams logo

integration now available

Capture every opportunity in the most cost-effective way possible

Having your own US-based Moneypenny Receptionist as part of our Phone Answering Service means you’re only ever paying for the ideal amount of support to make sure every caller feels welcome.

A trusted
partnership

We make a point of matching you with the right receptionist based on personality and skill set - so they complement the way you like to work.

Complete
control

Send calls to us whenever you need support; all the time or just when your phone is busy or unanswered - you choose.

Seamless
support

Answering in your company name, we’ll transfer the caller to you, or diligently take a message and send it immediately.

100%
visibility

Wherever you’re working, our app & portal allow you to update your availability and view past calls & messages at the touch of a button.

Join the 21,000 businesses already on board

Request a callback now to get a tailored quote, simply provide us with a few details and we’ll call you right away.

No. of employees:

Alternatively, call us on 866.202.0005 We love to talk

Here’s how our Phone Answering Service works

Emily

Meet your Moneypenny Receptionist

We take the time to select the right receptionist for your business. The Welcome Call is your opportunity to brief us on your business, and how you would like your calls to be answered.

Divert your calls

You control and are able to make changes to whichever calls we answer at any time - choose to only send calls to us when your line is busy or unanswered, or let us handle all calls. We can have you set up and ready to go within 24 hours.

Impress your callers

Depending on who the call is for (you or a colleague) it is either transferred through or sent as a message immediately by SMS or email.

The home of passionate & can-do people

We all know that, at the end of the day, businesses are collections of people with their own ambitions and quirks. We made the decision very early in our journey to only employ people who put heart and warmth into everything they do. The result is a team of receptionists, who we trust to bring a smile to every conversation and consider individual needs with care. We believe what we offer really helps businesses work better. When you lend your Moneypenny Receptionist the keys to your business, we’ll treat it like our own and make you shine.

Moneypenny’s global HQ: the place all of our receptionists call home.

Clever tech that gives you a professional edge

Moneypenny is a people business first and foremost, so we’ll only ever implement technology when it’s guaranteed to improve either your caller’s experience, or service usability for you. RITA, our self-built customer management platform, ensures your receptionist has the kind of information callers are always asking for, instantly to hand. Right now, we’re working with global brands like Microsoft and Google so you have access to the very latest enterprise technology, competitively priced to help you exceed customers’ expectations whilst improving productivity for you.

Caller
recognition

Gives us the opportunity to impress by repeating details already logged

VIP
treatment

Alerts us so we can look after them differently if you prefer

Sales call
blocking

Means we can keep unwanted callers away from you permanently

Calendar
availability

Always at our fingertips for a seamless caller experience

Free update & reporting tools available as standard

App

Moneypenny app

Allows you to keep in touch with us on the go and lots more.

Portal

Online portal

Call history, stats, editable company details and invoices all in one place.

Teams

Calendar integration

Link leading platforms with ours so we know when you’re available in real-time.

FAQs

About us

You may have spoken to Moneypenny already, but never realized.

6 x

recognized for over a decade as a Top 100 Best Company to Work For

20 m

calls & chats looked after on behalf of sole traders to global enterprises

No. 1

the world’s leading & most trusted outsourced communications partner

24 / 7

every customer managed seamlessly by our team around the clock

Collaborating with

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Featured in

The Boston Globe logo
Fox news logo
Authority Magazine logo
Thrive logo
Yahoo logo
International Business Times logo
Business Chief logo
Digital.com logo

Featured in

The Boston Globe logo
Fox news logo
Authority Magazine logo
Thrive logo
Yahoo logo
International Business Times logo
Business Chief logo
Digital.com logo

Get your quote today and have 7 days free

You could be briefing us today. Call 866.202.0005.

No. of employees:

  • Solutions for small & large businesses

  • 24/7 provision available

  • Tech-enabled for remote working

  • 20 years’ experience

Best people
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Rated excellent