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Answering Service

Conversations you’re proud to call your own

As the world’s customer conversation experts, our unique blend of brilliant people and AI technology helps businesses like yours with the challenge of being there for customers, 24/7.

Answering plans & pricing

Feel the benefits of our Phone Answering Service immediately

Capture every new lead

Never miss a customer call again, with our expert receptionists at your side, you can be sure that we will capture every new opportunity.

Impress your customers

Our professional receptionists are trained and ready to follow your custom call scripts, enabling them to deliver the kind of answering service your customers expect.

Get on with what you do best

Focus on the tasks only you can do, by leaving your calls to our professional and friendly receptionists.

Find out more about our Phone Answering Service

Phone answering from
just $145 per month

Amazing people & technology
Thousands of businesses on board
Unrivalled industry expertise
Award-winning culture

Flexible answering support from the world’s leading provider

Businesses of all shapes, sizes and industries rely on Moneypenny’s professional 24/7 answering solutions to ensure they deliver amazing customer service and gain the time to focus on what they do best - all from just $145 a month.

Plans & pricing

Find the right answering plan for your business

Essential plans

America's best receptionists answering your calls 24/7:

Call transfer & message taking
Scripted responses
Unlimited caller information
Unlimited employee contacts
Toll-free or local number
Bilingual receptionists

From $145/mo

Plans & pricing

Personalized plans

Everything our Essential plans include, with even more amazing features:

CRM integration
Appointment scheduling
Order processing
Custom form population
Call dispatching
On-call management

From $189/mo

Plans & pricing

Essential plans

Personalized plans

CRM integration

We drop leads directly into your CRM, so everything’s in one place.

Appointment scheduling

We schedule appointments directly into your calendar on your behalf.

Order processing

We process your orders and take payments from your customers.

Custom form population

Provide us with a link to an existing form and we’ll complete it when instructed.

Call dispatching

Typically used in urgent or emergency scenarios, we take the necessary information and call you at set intervals until successful.

On-call management

We setup a daily/weekly contact list based on which team member is on-call that day, to define where calls are directed.

America’s best receptionists

Our warm and professional receptionists act as a seamless extension of your team.

Warm call transfer

We announce the caller on transfer as standard, with the option to choose blind transfer if you prefer.

Bilingual answering

Your callers will experience exceptional service, whether they speak English or Spanish.

Customized responses

Give us scripted responses to work from, so calls are answered the way you want.

24/7 service

We’re on hand some or all of the time, day and night, 365 days a year.

Unlimited caller information

There is no limit to the amount of information our receptionists can take from your callers.

Unlimited employee contacts

Add as many employees and call types to your account as you need for us to reference.

Message taking

We will send messages to you instantly by email, text or both (you choose).

Online dashboard management

Manage your service, view calls and messages, and more in your portal dashboard.

Free forwarding number

We provide a toll-free or local number for you to forward your existing business number to.

Caller recognition

Our system will instantly recognize repeat callers so we know to handle them differently.

Lead qualification

We shorten your conversion window by calling and qualifying every lead for your team to close with confidence.

Mobile app

Ideal for working on the go, check messages, make real-time changes and so much more.

Proactive account management

Our support team are here to help you with all aspects of your service.

No long contract

We only require one month’s notice to terminate your service.

View all our answering service features

The Moneypenny Difference

Our team quickly becomes a flexible and seamless extension of yours

Awesome people

We make a point of recruiting for attitude and hiring great people to represent your business exactly how your own team does, so you can be sure we’ll truly reflect how you speak to and take care of customers.

Award-winning culture

Widespread employee loyalty means you’re getting very experienced people working as trusted members of your team, permanently eliminating the need to recruit, hire and train in-house.

Personalized service

Be it over the phone or through technology, the smile our team brings to every interaction will enhance your service and make sure customers keep coming back to you.

Start your journey with the world's #1 provider today

Amazing people & technology
Thousands of businesses on board
Unrivalled industry expertise
Award-winning culture

Real clients. Real reviews.

We have 24/7 answering service experience across multiple industries

Our 24/7 answering service team is trained to understand the needs of different industry sectors. We offer appointment scheduling, call dispatching, order processing and more as part of our tailored solutions.

Answering Service FAQs

: An answering service provides your business with real people to directly answer calls on your behalf. For example, here at Moneypenny, our team of real receptionists are highly trained and fully briefed by you, allowing them to act as a seamless extension of your business.
: Any form of answering service can offer your business a range of benefits, including:

Cost-savings: answering services are often a much more affordable option compared to hiring a full-time in-house answering team.

24/7 availability: answering services have the ability to operate around the clock, ensuring your business is accessible to customers at all times.

Scalability: answering services can easily handle fluctuating call volumes, scaling their support up or down as needed to accommodate business growth or seasonal changes.
: Great question! Once you sign up with Moneypenny, you choose when we take your calls and we’ll answer just like an in-office receptionist would. Our seamless software makes it as though our operators are sitting right in your office. Then, we take a message when you’re not available or forward calls when you are.
: Yes. Here at Moneypenny, all our friendly and experienced real receptionists are ready to take care of you and your customers.
: Our pricing plans start from as little as $145 per month, which includes a suite of fantastic features, including 24/7 and bilingual capability. All our plans are tailored to your unique requirements, so depending on what you're looking for in an answering service, the price with vary.
: We're on hand to support your business 24/7; whether that’s during your busiest time of day, after hours, a Sunday evening, or Christmas Day, we've always got you covered.
: Absolutely! With our bilingual answering service, our multilingual receptionists can support both your English and Spanish speaking customers.