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About Moneypenny
Where great conversations happen
Businesses who put customers first trust Moneypenny to deliver seamless, professional conversations on their behalf.
Making businesses more available to the people who matter most
Whether you’re an international business or a one-man band, it’s the details that make the difference - that separate the successes from the failures - and nowhere more so than in your communications. Moneypenny is the #1 outsourced provider of brilliant customer conversations for tens of thousands of businesses of every size, and we get it: letting someone else represent your brand is hard. That’s why we put trust at the heart of everything we do. What began in 2000 as a single, dedicated PA (who’s still with us today) looking after calls, is now a 1,000-strong team blended perfectly with proprietary AI to superpower conversations at scale, from our US headquarters in Atlanta, Georgia and UK headquarters in Wrexham, North Wales.
We've perfected the art of giving businesses brilliant people and AI to superpower their customer conversations.
The reality is, most people have spoken to Moneypenny. Few realize it.
Our services are revolutionizing the way businesses talk to customers, so they keep coming back.
When you lend us the keys to your business, you can be sure we will treat it like our own.
“As a people-first business, we’re harnessing AI to enhance what our team is able to do for our clients. What lies ahead is incredible and exciting for us all.”
Jesper With-Fogstrup
Group CEO
The role of AI across our business
Increasingly, our AI Voice Agent is taking care of simple, routine calls: freeing our people to focus on the more complex ones. What’s more, behind the scenes, powerful proprietary AI tools like KnowledgeBase and MessageMaker are superpowering every response, surfacing key information instantly and drafting message summaries in real time. Whether you’re a start-up, a growing business, or a global brand, this dynamic blend of agentic automation and real people delivers exceptional customer experiences on your behalf.
AI Voice Agent
Handles routine calls quickly, freeing people for complex questions
KnowledgeBase
Surfaces relevant client information instantly for faster, smarter responses
MessageMaker
Auto-drafts message summaries in real time, ready for review
Real People + AI
Deliver seamless customer experiences that align with your brand at scale
Start your journey with the world's #1 provider today
- Amazing people & AI technology
- Thousands of businesses on board
- Unmatched sector expertise
- Award-winning culture
