Your customers deserve the best. That's why we give you expert receptionists, superpowered by AI technology, to handle and fulfill calls 24/7. Using your custom scripts, we ensure a warm and positive experience with every interaction.
Moneypenny handles every call, so you can focus on what you do best. Powered by our real people or smart AI, we scale effortlessly with your business needs.
Simple pricing. Real support.
We'll answer calls in your company name and, based on your availability, either transfer or take a message that's sent to you by email or text.
With your calendar to hand, we'll schedule appointments directly into your diary.
Capturing new inquiry calls, we'll qualify them as per your brief so you're able to focus on the hottest leads first.
Whether it's a deposit, invoice or gift voucher, we'll securely handle transactions directly from your callers on your behalf.
We'll take care of common questions so your callers get the answers they need there and then.
Based on your instructions, we can block spam and sales callers and prioritise your most important or urgent calls.
And when the call is over? We can even drop all notes and outcomes directly into your CRM system so everything's available in one place, ready for your team to follow up right away.
Book a demoSetup is easy and activation is instant. Just tell us about your business and how you'd like your calls to be handled. We'll work with you to create your custom scripts so your receptionist can fulfill calls (from appointment scheduling to payment taking) as confidently as any member of your in-house team.
We provide you with a free local or toll-free number to promote as your business number, or to forward calls to us. We offer 24/7 as standard in all our answering plans so you can choose whether to forward all calls to us or just the ones you're unable to answer.
The moment a call comes through, our receptionists follow your custom script so calls are answered and fulfilled exactly the way you want whether thats qualifying leads, scheduling appointments, sending leads straight into your CRM system or taking payment.
Have us forward calls, drop inquiries into your CRM system, schedule appointments, or even send messages to you by email or text (you choose).
What sets our Phone Answering Service apart is the powerful layer of AI working behind the scenes, so your receptionist can focus on delivering personality and warmth.
Impressed callers
AI helps us identify returning callers for effortless continuity and support
Instant information
KnowledgeBase surfaces the right company details, right on cue
Smarter message-taking
MessageMaker drafts summaries instantly for quicker follow-up
Faster call routing
Our AI can even act like an IVR, triaging calls before we handle them
What is a Phone Answering Service?
A phone answering service (or call answering service) is an outsourced service that answers calls on behalf of your business. Instead of calls going to voicemail or being missed, they’re handled by real, professional receptionists who act as an extension of your team. They can qualify leads, book appointments, transfer calls, or take detailed messages when you’re unavailable - giving callers the experience of an in-house receptionist without the cost or commitment of hiring additional staff.
How does AI superpower Moneypenny's Phone Answering Service?
Are your receptionists US-based and available 24/7?
How does Moneypenny know who the call is for?
How quickly will I receive my Phone Answering Service messages?
Does Moneypenny keep a log of my past messages?
What happens after hours?
How will my Moneypenny Receptionist deal with members of my team if they're working remotely?
What happens if my Moneypenny Receptionist is on the phone when one of my calls comes in?
How much does a Phone Answering Service cost?
Will I be tied into an ongoing contract?
Can you speak with my customers in different languages?
A phone answering service (or call answering service) is an outsourced service that answers calls on behalf of your business. Instead of calls going to voicemail or being missed, they’re handled by real, professional receptionists who act as an extension of your team. They can qualify leads, book appointments, transfer calls, or take detailed messages when you’re unavailable - giving callers the experience of an in-house receptionist without the cost or commitment of hiring additional staff.
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