24/7 business continuity support

Our powerful business solutions facilitate homeworking and continuous communication with both your customers and staff in the face of the unexpected.

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Business continuity solutions for every business

PHONE ANSWERING

Real people on hand to answer your calls when you can’t

Gain instant and flexible support for your phone reception with the help of our award-winning receptionists. Briefed by you, they look after calls exactly as if based in your office.

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Live Chat

Live Chat to communicate with your customers online

Give customers an alternative way to engage with you. Manage chats yourself, or use our experienced receptionists who, briefed by you, either respond to queries in real-time or forward messages immediately.

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Secure peace of mind today

Discuss your needs with our business continuity experts. Provide a few details below and we'll be in touch right away to talk through the options.

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Alternatively, call us on 866.202.0005. We like to talk.

What are you looking for?

Phone Answering

Thousands of businesses trust their experienced Moneypenny Receptionist to look after calls on an overflow or fully outsourced basis. In the likelihood your in-house team is severely understaffed or even unmanned entirely, our receptionists will answer calls in your company name around the clock. Callers will assume they’re dealing with capable members based in your office.

Talk to one of our business continuity experts today >
Award-winning Moneypenny Receptionists
Option to send some or all calls to us 24/7
Secure online updates via app and portal
3 month temporary cover available

Live Chat

Our complete people & technology solution allows you to engage with website visitors, and even start proactive chats if appropriate ('Our office is currently closed. Can I help?'). Wherever you have internet you'll be able to handle chats yourself. For times you're unavailable, our knowledgeable team (who you've briefed on your business) will take care of chats for you.

Talk to one of our business continuity experts today >
Add Live Chat to your website within 24hrs
Set up pre-chat surveys to triage visitors
Manage chats remotely yourself
Let us respond to chats when you can't
Why Moneypenny?

Most people have spoken to Moneypenny. Few realize it. Established in 2000, we're not simply the market leader. We are the biggest and fastest growing company of our type, handling 15m calls and chats annually on behalf of our clients. Whatever the situation, 13,000 businesses rely on our people and technology-based solutions to manage their customer interactions. We are their trusted partner, on hand and ready to support them in times of crisis.

Trustpilot rating
Business continuity solutions for every business

Moneypenny has made a promise to support our clients no matter what the circumstances. For this reason, we maintain a rigorous business continuity plan. With these robust protocols and processes in place, we're capable of delivering continuous support in conjunction with any disaster recovery preparations you may be making in the current climate.

Cloud
technology

Allows us to look after your customer interactions remotely - and remain in contact with anyone in your team who may be working remotely as well.

Multiple 24/7 US & UK sites

Means we can redirect calls & chats to different geographic locations if it is absolutely necessary, with all of your company details to hand so they're managed seamlessly.

Comprehensive escalation plan

With all the necessary technical capabilities in place, 100% of our team are now fulfilling their roles at home within our secure and encrypted network.

Secure peace of mind today

Discuss your needs with our business continuity experts. Provide a few details below and we'll be in touch right away to talk through the options.

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Rated Excellent