An easy comparison of AnswerFirst and Moneypenny

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AnswerFirst
Service
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Will I have a dedicated receptionist to answer my calls?

No No. Calls are answered by a team of receptionists working from home.

Yes Yes. You will have your own Moneypenny Receptionist, someone you know and trust, answering your calls exactly as if based in your office.

Can I try the service for free?

No No.

Yes Yes. You can try Moneypenny completely free of charge for one week with absolutely no ongoing commitment.

Try Moneypenny FREE for a week.

Can my receptionist also answer my web chats?

Yes Yes.

Yes Yes. Briefed by you, we’re also able to manage your website chats and online enquiries.

How do I receive my messages?

Via email or text.

Via email, text or the app.

Do all receptionists work out of the same office?

No No. AnswerFirst Receptionists work remotely answering client’s calls from home.

Yes Yes. All of our receptionists work out of our amazing offices in Charleston. Our unique work environment inspires our receptionists to be the best at what they do.

What’s your TrustPilot score?

N/A

Trustpilot

What’s your Clutch rating?

4.2/5

4.6/5

What’s your Google rating?

4.8/5.0

5.0/5.0

Calls & Numbers
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Will my calls be answered 24/7?

Yes Yes.

Yes Yes. Moneypenny are able to answer calls around the clock.

Can I access my calls and account online?

Yes Yes.

Yes Yes. Via the Moneypenny Portal.

Can I manage my calls and account via an app?

Yes Yes. However, this is a third party app that just allows clients to view their messages.

Yes Yes. Keep your Moneypenny Receptionist up-to-date without lifting a finger, thanks to our clever GPS technology.

Can I view my callers’ location in the app or portal?

No No.

Yes Yes. Track the profile of your callers and measure marketing success with location-based analytics.

Extras
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Do you offer any specialist sector teams?

No No.

Yes Yes. Moneypenny have a dedicated department for law firms and attorneys with specialist industry knowledge.

How much experience do you have?

AnswerFirst was established in 1998 and now handles calls for thousands of clients via their remote Receptionist workforce. They have an office in Tampa, Florida where their corporate team are located but the space is primarily used as a training center.

Originally founded in the UK in 2000, Moneypenny opened its Charleston office in 2015 and now answers calls and chats for over 13,000 businesses.

Where are you based?

Tampa, FL

Charleston, SC

 
Information accurate as of January 1st, 2019.

We understand that whichever provider you choose will be the voice of your business, so it’s important you get it right. We’ve outlined above where the two service offerings differ to help give you some clarity on who you should pick and we think you will agree that there are some pretty big differences. Don’t just take our word for it, take a look at what some of our clients have to say:

“We put our trust in Moneypenny, and haven’t looked back.”

John Rizzo, Co-founder,
Vaetas

“Moneypenny’s made my life a lot easier.”

Dr.Jamie Loveland,
Owner

“Our clients’ calls are answered – day and night.”

Robert K. Burger, COO,
Sterne Kessler

Try Moneypenny for free

Experience our full service for a week. We'll select the right Moneypenny Receptionist for your business and recommend a pricing plan afterwards. To us, free means exactly that: no hidden set-up fees, no admin charges, and absolutely no ongoing commitment - you've got nothing to lose.

Discuss the right package for you. Tell us a little about you and we’ll be in touch right away.

Make your customers smile today call us on 866.202.0005 to discover how we will help your business.

About us

You probably have already spoken to Moneypenny, but never realized.

Find out more >
EXCELLENT

Market leaders in terms of size and quality

Trusted by

225K

clients

As seen in

  • New York Times
  • Boston globe
  • INC Magazine
  • BBC News
“Amazing service. If you want quality, use Moneypenny.”

Make your customers smile today

call us on 866.202.0005 to discover how we will help your business.

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