Will I have a dedicated receptionist to answer my calls?
No. Calls are answered by a team of receptionists working from home.
Yes. You will have your own Moneypenny Receptionist, someone you know and trust, answering your calls exactly as if based in your office.
Can I try the service for free?
Yes. You can try Moneypenny completely free of charge for one week with absolutely no ongoing commitment.
Can my receptionist also answer my web chats?
Yes. Briefed by you, we’re also able to manage your website chats and online enquiries.
How do I receive my messages?
Via email or text.
Via email, text or the app.
Do all receptionists work out of the same office?
No. AnswerFirst Receptionists work remotely answering client’s calls from home.
Yes. All of our receptionists work out of our amazing offices in Charleston. Our unique work environment inspires our receptionists to be the best at what they do.
What’s your TrustPilot score?
What’s your Clutch rating?
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Will my calls be answered 24/7?
Yes. Moneypenny are able to answer calls around the clock.
Can I access my calls and account online?
Yes. Via the Moneypenny Portal.
Can I manage my calls and account via an app?
Yes. However, this is a third party app that just allows clients to view their messages.
Yes. Keep your Moneypenny Receptionist up-to-date without lifting a finger, thanks to our clever GPS technology.
Can I view my callers’ location in the app or portal?
Yes. Track the profile of your callers and measure marketing success with location-based analytics.
Do you offer any specialist sector teams?
Yes. Moneypenny have a dedicated department for law firms and attorneys with specialist industry knowledge.
How much experience do you have?
AnswerFirst was established in 1998 and now handles calls for thousands of clients via their remote Receptionist workforce. They have an office in Tampa, Florida where their corporate team are located but the space is primarily used as a training center.
Originally founded in the UK in 2000, Moneypenny opened its Charleston office in 2015 and now answers calls and chats for over 13,000 businesses.
Where are you based?