Funeral Home Answering Service

Answering solutions for funeral homes

Proudly supporting funeral directors with Phone Answering and Live Chat solutions, delivering seamless support through our experienced receptionists when you need it most.

Phone Answering Service

The very best receptionists ready to answer the calls you can’t

Live Chat Service

Outsource some or all of your website chats to our trained agents

AI Voice Agent

Fully automated answering with optional escalation to real people

Funeral home answering plans from just $145 per month

  • Amazing people & AI technology
  • Thousands of businesses on board
  • Unmatched sector expertise
  • Award-winning culture

Funeral home answering service benefits

The very best receptionists to represent you

Our warm and professional receptionists, superpowered by AI, act as a seamless extension of your team.

Important details captured​

We’ll follow custom scripted responses, designed by you, to gather essential caller information, including contact details, immediate needs, and service specifics.

Every inquiry handled with care

Put your callers first and give them the attention they deserve to ensure they feel supported and listened to.

Extended opening hours for 24/7 answering

Whether it’s an after hours emergency or a late-night inquiry, we’ll keep your business accessible, day and night, 365 days a year.

Seamless communication with bilingual callers

Your callers will experience exceptional service, whether they speak English or Spanish.

Efficient call dispatching, every time

We'll follow your emergency call flow process for any urgent matters, ensuring time-sensitive calls reach your team as quickly as possible.

Funeral Home Phone Answering Service

Acting as the front line for businesses just like yours and with deep understanding of the importance of every call, our receptionists answer your calls exactly as if based in your funeral home. Briefed by you and powered by our AI technology, they ensure every interaction impressed and improves client retention as a result.

Maximize every
opportunity

Capture every lead by always being available

Stay
agile

Operate a seamless and efficient business while keeping overheads to an absolute minimum

Look more
professional

Enhance your call answering and ensure outstanding service delivery

Plans & pricing
Marti
Moneypenny Receptionist
Funeral Home Answering Services

Live Chat Service

Our highly trained Live Chat agents, supported by specialist chat technology, offer your visitors guidance and support when browsing your website. Designed for busy funeral directors like you, our seamless solution combines clever software with real people to ensure no inquiry goes unanswered and customers are given the attention they deserve. Easy to set up and manage, handle the chats you can and trust us with the rest.

Get ahead of competitors

41% of chats result in a new lead

Win new clients faster

Proven to generate 6x more engagement with website visitors

Satisfy your audience

Customers are increasingly expecting chat to be available on your website

Funeral Home AI Voice Agent

Where real people roll out the red carpet, our AI Agent is the ideal solution for more routine calls that don't always require the human touch. Perfect for fulfilling tasks like Lead Qualification, Appointment Scheduling, FAQ Handling, Call Routing, Data Collection and Dispatching, instantly and accurately. With optional escalation to your people or ours built in, our AI Agent combines efficiency with exceptional value.

Manage high call volume

Triage and screen calls to identify the highest value calls fast.

24/7 zero fatigue

Handle, route and escalate callers to keep things moving outside working hours.

Instant flex and scalability

On-demand resource always available to reflect your changing business needs.

The role of AI across our business

Increasingly, our AI Voice Agent is taking care of simple, routine calls: freeing our people to focus on the more complex ones. What’s more, behind the scenes, powerful proprietary AI tools like KnowledgeBase and MessageMaker are superpowering every response, surfacing key information instantly and drafting message summaries in real time. Whether you’re a start-up, a growing business, or a global brand, this dynamic blend of agentic automation and real people delivers exceptional customer experiences on your behalf.

AI Voice Agent

Handles routine calls quickly, freeing people for complex queries

KnowledgeBase

Surfaces relevant client information instantly for faster, smarter responses

MessageMaker

Auto-drafts message summaries in real time, ready for review

Real People + AI

Deliver seamless customer experiences that align with your brand at scale

Why choose Moneypenny?

Awesome receptionists you’d be happy to hire yourself

Our own AI technology superpowering us on every conversation

A perfected, one-of-a-kind call answering environment

Seamless account support

As a Moneypenny client, having our amazing receptionists answer your calls is just the beginning. You’ll also gain access to a suite of useful tools and features to ensure you’re maximizing everything our service has to offer.

  • Proactive account management Our Support Team are here to help you with all aspects of your service; from technical assistance to reporting and invoicing queries, they’re always available.
  • Intuitive mobile appIdeal for working on the go, make real-time changes, check messages, block unwanted callers, set usage alerts, access support articles and so much more.
  • Powerful portal dashboardFor complete control and full visibility of your account, use the dashboard to customize and edit call scripts, view real-time call statistics and reports, and update company information.

Funeral Home Answering Service FAQs

  • How does AI superpower my Moneypenny Receptionist?

    AI empowers our people to deliver exceptional service on your behalf every time - from KnowledgeBase, which provides a whole host of client information at their fingertips for faster and smarter responses, to MessageMaker which accurately summarizes your calls in real time.

  • How much does a funeral homes answering service cost?

  • What is a funeral homes answering service?

  • Can you speak with my customers in different languages?

  • When is a funeral homes answering service available to support my business?

  • What are the benefits of having a funeral homes answering service?

  • Can I use my existing phone number?

  • How long does it take to get set up with Moneypenny?

AI empowers our people to deliver exceptional service on your behalf every time - from KnowledgeBase, which provides a whole host of client information at their fingertips for faster and smarter responses, to MessageMaker which accurately summarizes your calls in real time.

Start your journey with the world's #1 provider today

  • Amazing people & AI technology
  • Thousands of businesses on board
  • Unmatched sector expertise
  • Award-winning culture